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Hi,I need to get the agent id that the supervisor selected for monitor. How can I get the agent id?Thanks.Danny

Hi We have multiple PGs (1 to 8) with 2 Finesse servers per PG, is there API or best practice to 16 Finesse servers with same reason code and description? Will these reason codes logs in HDS? what would table to log these Reason codes?

Hello,I'm trying to update a callvariable within a Finesse Workflow user an HTTP Request. However I receive a "400-Invalid Input" Error but I can't say why.Does anyone have an advise what I'm doing wrong here..?Workflow Action is the following:KeyVal...

Hi, anybody knows how to use MAKE_PREDICTIVE_CALL_REQ? The intention is to make an outbound call and obtain call clasification information, using CTI protocol. I have UCCE and UCM.In particular:a) what should I use for OriginatingDeviceID?  b) which ...

Hi I have business scenario whenever incoming call comes to agent and customer is not talking, we would like to update wrapupdata column in HDS DB server for reporting purpose. i am trying with below options and getting error message, can one of you ...

So I am attempting to add data to the call out gadget, i.e.:    callvars["callVariable1"] = loanid;            callvars["callVariable2"] = document.getElementById("userPhone").value;            callvars.BAAccountNumber = loanid;            callvars.u...

We have an finesse agent desktop developed in .net C# (MVC) using finesse Rest API. SSO is enabled Cisco Finesse in Lab using ADFS 2.0 . Wew want to implement same in our custom application. Any help will be appreciated.Thanks

Hi All,In UCCE environment I am trying to replicate the Agent stats from CAD to Finesse.Below show the CAD Agent stats which are the agent personal stats and no other agent stats, this is what I am trying replicate.I can create the real time custom r...