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Hello I need help. Can anyone tell me if Social miner Gadget in finesse work when use internet explorer within PCCE 9? My gadget fail when  occur Reply Template I get this error that I attachment.My gadget work fine when used Google Chrome and Mozill...

Have the ThickClientScreenPop setup for customer's application, which upon initial installation, requires each agent's userID and password to login. The application is up and logged into, however when a call arrives, the workflow ends up pulling up a...

When  the customer calls in, a session is started.enters a id in our IVR, If the customer doesn't do anything but hang up, what happens.It seems we have 50% of calls inbound that are like this, is it normal?

Hello,I have to make a middleware which connects a cisco CTI with a unified desk, without using the cisco desktop app.I have a lab with Finesse, but I've never used Cisco, and I don't know how to access to the methods to get, for example, the call in...

I want to implement eGain ECE CHAT & Email featues in Custom Agent Desktop(  Finesse UCCE 11.5)Our custom Agent Desktop is developed in .Net (C#) using Finesse REST APIs. I am able to login into finesse through.We have added ECE chat and Email gadget...

Hi,I am trying to use createWSRequest using the arguments below:            finesse.modules.DellFed_ScreenPopGadget.createWSRequest(restEndpoint + "5GT3C6U", {                      method: 'GET',        dataType: 'text',  cache: false,  data: {},  wi...

What is the best way to setup my development environment to test gadgets before deploying them.There has to be a way to 'run' a gadget without logging back in and out of the finesse desktop outside of finesse. Any thoughts?

we have 2 agents that primarily make outbound calls, so they are in not-ready status most of the time.Is there a way for them to make calls when they are in ready state or is there a way for the system to put them in ready state again after their cal...

How many simultaneous XMPP connections will Social Miner support for monitoring the status of task routing tasks?Also are there any API limits (e.g. calls/minute) if using API calls to monitor the status of task routing tasks?

I have an IVR app in Server A, Server A can access Server B, the audio file is on the Server B on port 8099.  In server A, if I open the file in IE, it can download the file and play the file. But once come into IVR, IVR cannot play the audio file an...