Contact Center

Any idea why this isn't working?https://uccx-001-app-prod.statebridgecompany.com:8445/finesse/api/User/jdickinsontrying this with postman and response is 415.. <div id="content">            <div id="content-header">HTTP Status 415 - Unsupported Media...

I have a customer where the agents are requesting a "CLOCK" (analog / digital) of the current system time to be displayed at all times in the Agents Finesse Desktop.  Anyone doing something like or know where to start?

Through my web app, I have access to all the rest api functions.I did not see one for placing a call.  I can get a list of numbers from our database and display them through the web app.What is the best workflow for communicating or placing a call?Sh...

Hi Currently whenever agent or customer disconnect call, we did observed call is disconnected by Agent from Jabber response. How can we identify who is disconnected call in Finesse 11.5?RegardsPurna

I didn't see a hangup function.Is there a way to hangup a call that was made?

We are using call studio 10.5, and I want to know the behavior of Enter element. For example, if it is digit enter element, and I specify the min and max to 3 and 3, then when we do the phone call, if user enter 4 digits, it will automatically take t...

Hello, community!Does anybody know what is the exact length for Element data variable, checked docs and nothing mentioned about variable lengthhttp://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp9_0...

Hello all,This is my first post on DevNet (yay)!  Here is my problem, though, it's very possible that I am doing something wrong.I've written a windows service that starts up and subscribes to a number of nodes related to finesse.  My issue is that u...

Hi,We have Calabrio 1(version 9.5) in our lab.We want to achieve On demand Record,Pause,Resume from  Custom Agent Desktop(CCE 11.5).When i am Calling Rest API of calabrio to initiate Pause or ResumeCalabrio Api Document:-http://<Base server IP>/recor...

Does anyone know which release of ECE will support SQL 2016?In the current documentation for 11.5, it s showing SQL 2014, which does not offer always on HA (only clustering).

Hi, I use Finesse Cisco Finesse 11.5 API for my website, when a agent is logged  in finesse with the state "not ready" and reasoncodeId -1, then 10 secondes after, the state of agent is auto logout with a reasoncodeid -1. It's the same problem with t...