Contact Center

HelloI was going through finesse web-services documentation, I read following:Finesse does not support blind transfer or blind conference through the API or desktop.But finesse do support Single Step Call Transfer.What is the difference between Singl...

Hello TeamOur developers would like to gain access to the source files/directories from the Finesse Admin server as per the screen print below.  <gadget>/desktop/gadgets/CallControl.jsp</gadget><gadget>/3rdpartygadget/files/gadgets/IDandV/IDandV.xml<...

Hello, The main objective here is to pass Data along in the Body of an HTTP request to a SOAP service to communicate with Mainframe for a Screen Emulator Pop. If I use a tag like this within the snippet of code outlined below   <q0:agent_id>${callVar...

Any idea why this isn't working?https://uccx-001-app-prod.statebridgecompany.com:8445/finesse/api/User/jdickinsontrying this with postman and response is 415.. <div id="content">            <div id="content-header">HTTP Status 415 - Unsupported Media...

I have a customer where the agents are requesting a "CLOCK" (analog / digital) of the current system time to be displayed at all times in the Agents Finesse Desktop.  Anyone doing something like or know where to start?

Through my web app, I have access to all the rest api functions.I did not see one for placing a call.  I can get a list of numbers from our database and display them through the web app.What is the best workflow for communicating or placing a call?Sh...

Hi Currently whenever agent or customer disconnect call, we did observed call is disconnected by Agent from Jabber response. How can we identify who is disconnected call in Finesse 11.5?RegardsPurna

I didn't see a hangup function.Is there a way to hangup a call that was made?

We are using call studio 10.5, and I want to know the behavior of Enter element. For example, if it is digit enter element, and I specify the min and max to 3 and 3, then when we do the phone call, if user enter 4 digits, it will automatically take t...

Hello, community!Does anybody know what is the exact length for Element data variable, checked docs and nothing mentioned about variable lengthhttp://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp9_0...

Hello all,This is my first post on DevNet (yay)!  Here is my problem, though, it's very possible that I am doing something wrong.I've written a windows service that starts up and subscribes to a number of nodes related to finesse.  My issue is that u...

Hi,We have Calabrio 1(version 9.5) in our lab.We want to achieve On demand Record,Pause,Resume from  Custom Agent Desktop(CCE 11.5).When i am Calling Rest API of calabrio to initiate Pause or ResumeCalabrio Api Document:-http://<Base server IP>/recor...