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Enterprise Chat & Email - System cannot assign an Agent to the request

Hi, Guys.

 

We have something problem with Enterprise Chat & Emai, after we start chat usinng Enterprise Chat and Email we have error "System cannot assign an Agent to the request". Has anyone ever had a problem like this?image005.png

 

The infrastructure using PCCE 11.6 and ECE (Enterprise Chat & Email) 11.6 , both system already integrated and ECE can login with user agent PCCE ..

 

Thanks

 

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Re: Enterprise Chat & Email - System cannot assign an Agent to the request

Hi, 

 

Finally we success install and configure enterprise chat and email (v 11.6) with scenario :

1. install version enterprise chat and email 11.5 ,configure and  integration with PCCE 11.6   (Running)

2. we upgrade enterprise chat and email 11.5 to 11.6 (Running)

 

Screen Shot 2019-08-20 at 3.19.33 PM.png

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Re: Enterprise Chat & Email - System cannot assign an Agent to the request

You'll probably need to provide more information for anyone to be able to help you. For instance:

do you see the call request hit your UCCE script?

Is it within the business hours that you're open?

Do any of your chats work?

Do any of your emails work?

Do you have agents logged in and available, not on voice calls, etc.?

Re: Enterprise Chat & Email - System cannot assign an Agent to the request

Hi, 

 

Finally we success install and configure enterprise chat and email (v 11.6) with scenario :

1. install version enterprise chat and email 11.5 ,configure and  integration with PCCE 11.6   (Running)

2. we upgrade enterprise chat and email 11.5 to 11.6 (Running)

 

Screen Shot 2019-08-20 at 3.19.33 PM.png

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