08-15-2017 11:18 PM - edited 03-14-2019 05:32 PM
Hi,
I'm unable to login as partition administrator in https://web_server_name/default. I'm getting the following error.
'Your login information could not be authenticated.Verify your username and password and try again'.
When I enter the URL and hit enter it directly pops the error message without even getting into login page. I've tried changing the passwords in database still not working. Please help.
08-29-2017 06:14 AM
You shouldnt be going to the default web file, you should be going to this instead...
http://hostname of webserver/system/web/view/platform/common/login/root.jsp?partitionId=1
04-19-2022 05:04 AM
I am experiencing this problem too. It directs to the url http://hostname of webserver/system/web/view/platform/common/login/root.jsp?partitionId=1
What is the solution ?
04-19-2022 01:05 PM
1. Always use IE for ECE administration. Other browsers are not supported.
2. Don't use ip address anymore, use FQDN. for example, http://www.yourcompany.myfqdn.org/system/web/view/platform/common/login/root.jsp?partitionId=1
3. this portal is provided through webserver, so make sure that there is no FW or port blocking this URL
Changing the password directly in DB is not supported.
Also you mentioned you are not getting the login page, are you using SSO?
Thanks
Senthil Natarajan
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