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Enterprise Chat and Email 11.5 - Unable to login as pa (partition administrator)

ragavicisco
Level 1
Level 1

Hi,

I'm unable to login as partition administrator in https://web_server_name/default. I'm getting the following error.

'Your login information could not be authenticated.Verify your username and password and try again'.

When I enter the URL and hit enter it directly pops the error message without even getting into login page. I've tried changing the passwords in database still not working. Please help.

3 Replies 3

Omar Deen
Spotlight
Spotlight

You shouldnt be going to the default web file, you should be going to this instead...

 

http://hostname of webserver/system/web/view/platform/common/login/root.jsp?partitionId=1

I am experiencing this problem too. It directs to the url http://hostname of webserver/system/web/view/platform/common/login/root.jsp?partitionId=1 

What is the solution ?

1. Always use IE for ECE administration. Other browsers are not supported.

2. Don't use ip address anymore, use FQDN. for example, http://www.yourcompany.myfqdn.org/system/web/view/platform/common/login/root.jsp?partitionId=1

3. this portal is provided through webserver, so make sure that there is no FW or port blocking this URL

 

Changing the password directly in DB is not supported.

 

Also you mentioned you are not getting the login page, are you using SSO?

 

Thanks

Senthil Natarajan