Error Loading Reports

[Raminkn20]

Hi, I have a question.Does Cisco Finesse subscriber show queues live data report when publisher is alive? or it shows error?

My publisher node is working and all agents can see queues live data, but when they login on subscriber node they see "Error Loading reports".

[bill.king1]

If you can provide some more information people may have some suggestions for you.
-What version of Finesse?
-Did this ever work for you?
-Do the reports work if you try and run them directly from CUIC? Is it only when you try and run them when using Finesse that they don't?

[Raminkn20]

Cisco UCCX 12.5
Yes, as I remembered It has already worked.
When I try to run a live report from CUIC it doesn't work too.

[Jonathan Schulenberg]

That sounds correct. CCX live data is read directly from memory, not SQL, so it should only exist on the active node.

IIRC Finesse should redirect you to the active node to avoid this. It’s not doing that?

[Raminkn20]

both of them are active and when one of them are not active IIRC redirects agents to other node. But today I try to login on subscriber node (Publisher is active too) and I Couldn't see live data. 

[Raminkn20]

I reset Cisco Finesse Tomcat service on publisher node and agents redirect to secondary ... But they can't see live data and they still see error.

[Raminkn20]

I want to mention it happened after I changed 3redpartygadget password on Pub and it shows error on Sub. After that I changed password on sub to the same password and restart sub server and some services on pub. But I still has error.