Contact Center

Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Hi All any idea or possibility if we want to create a schedule export in icmDBA as a backup config for PCCE in addition to backup SQL?  please give me input if you have any opinion or reason. thanks

mbieyasid by Level 1
  • 2 replies
  • 0 Helpful votes

I am using Calabrio to record agent PCCE -calls and desktops. My current request is for a non-agent line to be recorded for all calls. I have created the hoteling user, retention plan, and work flow. I am now attempting to associate the device.The is...

Hello community,In a duplexed UCCE 10.5 cluster I have met a situation: suddenly, trying to use Script Editor from ICM could not edit any script ( Script Editor is placed on the AW server). Error showed: "Could not acquire script lock. Error connecti...

Hi Team,   We want to change Finesse Session Timeout which had default 30 Minutes on UCCX. Do you know Maximum time for session timeout? Is there any way to make it unlimited session? and Is there any impact if it can be set as unlimited session?   ...

Finesse Timeout.JPG

Hello everyone,  I'm configuring an IVR on UCCX that has a menu to dial the digit for the option the customer wants to talk to. When calling from an extension registered on CUCM, the option is selected and forwards the call as I configured on the scr...

Anybody know if there is UCCE 14 planned?  If yes what is the ETA?Or is there going to be numerous SU releases for current 12.5 / 12.6 versions and no v14?Thanks 

Engnr by Level 1
  • 4 replies
  • 0 Helpful votes