WebEx Contact Center Flow designer Virtual Agent V2 activity allows to capture Transcription URL in the activity output, I'm trying parse the transcription URL - "VirtualAgentV2.TranscriptURL". This URL when browsed automatically downloads a JSON fil...
Forum Posts
Exploring the feasibility of live audio streaming within Cisco CVP, this post outlines an approach using a custom VXML application connected to a transcoding proxy. The proxy converts MP3/AAC streams into G.711 or 8kHz WAV for VVB playback, while DTM...
Resolved! UCCE with CVP streaming audio
Has anyone successfully implemented live audio streaming (like a radio station) in Cisco CVP? Here’s the approach I’m considering using a custom VXML application with URL to play content from an HTTP endpoint, where the URL points to a transcoding pr...
Hello,We have had a number of users raise that they cannot see the incoming call window with the answer/decline buttons which are usually displayed. They can hear the music that the call is present but cannot answer as there is no button to press. So...
Hi all,I'd like to get a CUIC report on a pegging element in my UCCX script that branches off the calls, so I can get a report on how many calls went to that route, say an outbound external number or voicemail.In UCCE, I recall a calltype being used ...
Hello,I'm experiencing a ring back tone issue with a UCCX script. In some cases, the caller hears a ring back tone, while in others there is complete silence.We have Annunciators registered and included in the MRGL, and the Network Hold Audio Source ...
Dear All, Has anyone implemented Google Agent Assist with the Cisco UCCE 12.6.2 setup. Looking for a few clarifications about this. We have completed all the settings on the Cisco side.( UCCE+CloudConnect+Control Hub). From the Google side, we are un...
We are having UCCE 12.6.2. Security team flagged the tomcat version on ICM components and need an upgrade to latest. I could see Latest ES has Tomcat 9.0.111. Can i go with ES98 for Rogger,ES99 for PG,ES100 for AW or directly install ES101 in all the...
Does anyone know how to integrate a third-party chatbot with Webex Contact Center? Kindly let me know.
Wondering if anyone can help, Our Cisco CUCM DRS backup has recently started to hang. It gets to the TFTP component on the Publisher and fails to go any further (about 22%). The only thing that has happened recently is a new device pack uploaded to ...
Hi. We are running v12.6.2 in a duplex environment for more than 15+ months already... since a month ago the Authorization check for Smart Licensing for the CCE piece is failing.. the CVP Component is fine though. That is when checking through the SP...
Hi. We have PCCE 12.6.2... we have different flows where a call enters a PQ and depending on the caller selection while in queue the call is not terminated on an agent and after the proper flow is completed the call is release using the Release Step....
Since CCX is all served from the same box, am I able to use relative URI's when requesting resources from the UCCX Admin API? Meaning - can I just do something like: fetch("/adminapi/csq/5023/schedules", { method: "POST", headers: { "Content...
Does CCX CUIC v15 really still only support SMTP on port 25 for emailing reports ??
Hi I have persistent user variables that are updated via an admin script. The admin script is set to refresh every 15 seconds. I can see the values update in real time in monitor mode on the admin script but when I check against the database the va...
