I i need add phone book to agent dashboard cisco finesse . I created the phone book and assigned to team but how make it appear in agent dashboard like reports where can i find the path i fetch date of phone book like this for report but need it for...
Forum Posts
Recently upgraded to UCCX 12.5.1.10000-31 and our agents are complaining that when transferring to a department in the Phone Book the "text" is too small to read. Is there any way to expand this window? Attaching screenshots.
I'm trying to put a script together that will route afterhours calls to a cell phone for on call. - DID is forwarded to a trigger for Helpdesk application- M-F 8-5 calls redirect to x1234 Hunt group- OFF HOURS and WEEKENDS need to route to a cell pho...
I have a couple of Agents who would like the ringing notification for the inbound call to ring to their laptop speakers rather than in their headphones. Is there a way to configure this?
Resolved! WxCC using WebRTC
Our organization is poised to start a project to migrate our 5 call centers to Webex Contact Center (WxCC). When we first started our discussion on and review of WxCC Cisco did not have WebRTC available. Our organization is now considering using WebR...
Currently have a single UCCX server running 12.5.1.11002-481 that has been working fine for a number of years. It's still impacted by the Bug (CSCvy99583) which requires services restart every 180 days, so logged in yesterday to restart and was gre...
HiI am adding some functionality to an existing application and I am running out of call variables.I have used the callVariable1 to 10, but I need some more.I read about adding ECC variables, but these extra variables should also appear in reporting,...
Hi everyone, We recently added a second node to our UCCX cluster (HA setup). The following steps have been completed: JTAPI resynchronization was performed successfully. Version and patch levels are consistent across both UCCX nodes and CUCM. Afte...
I'm getting an error on domain manager: Organizational Unit Validation ErrorsValidation error for organizational unit: OU=Cisco_ICM,DC=UCCELAB,DC=COM Error | LocationUnable to load Descrectionalry ACD: | OU=Cisco_ICM,DC=UCCELAB,DC=COMMissing/incorre...
We are hitting bug CSCvq13638, but the workaround offered by TAC doesn't really help much (TAC suggests to install a seperate ide and move it to CallStudio afterwards). Are there any other solutions for this which you can think of? Issue:We import ou...
We have a customer using Cisco NBR recording, and we’ve successfully identified the participant roles (visitor or agent) from both near-end and far-end audio—this works for both physical phones and mobile agents. However, we’ve noticed that the agent...
Hi, Good Day. We are running UCCX 9.0.2.11001-24 . There is a agent who have a intermittent problem where the phone ring but it will drop within 1 second before agent pickup the call . From the MIVR logs it show transfer interrupt but not able to ide...
Hi team,I am a newbie to the UCCX.I'm currently working on a UCCX script (version 12.5) and running into an issue with the following call flow:Caller dials our pilot numberHears welcome.wav (Welcome IVR)Inputs 54321 to access the support menuHears ma...
Resolved! Wall Boards and Contact Centre Manager
Hi I have a customer running version 12.5 of UCCX. They have rather old Wall Board system and what we call contact centre manager that was written as a website about 15 years. I'm trying to see what if any functionality could be available natively wi...
Hello,I'm trying to calculate how many agents were logged on for previous dates at particular time interval (ie. 9am - 5pm and etc) for specific Team. Looking for the historical data that would provide Total Agent Count of logged on agents. I can get...
