05-20-2011 04:01 AM - edited 03-14-2019 07:56 AM
I am using Cisco Agent Desktop ver 7.5(1) and Windows 7 (32 bit ). While tyring to open Postinstall .exe from bin folder I get the following error message :
"The procedure entry point NetApiBufferAllocate could not be located in the dynamic link library netutils.dll ". Can some one help ?
05-20-2011 06:14 AM
You need CAD 7.6(1) for Windows 7.
Regards,
Geoff
05-21-2011 01:11 AM
Geoff ,
Are there any workarounds , just to be able to use postinstall.exe ?
Prag
05-23-2011 03:02 AM
Hi,
In support of the above answer please visit the below links:-
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_eol_notice0900aecd80607dcc.html
Also, Also, have a look at this compatibility matrix:
Hope this helps.
Tx,
Shalu
08-03-2011 09:38 PM
I'm having the same problem with a older version of CAD. Were you able to resolve the issue?
"The procedure entry point NetApiBufferAllocate could not be located in the dynamic link library netutils.dll "
02-21-2012 10:21 PM
Greg,
I was not able to resolve the issue but found a workaround to change the TFTP address trough registry . Go to regedit
HKEY_LOCAL_MACHINE\SOFTWARE\Spanlink\Site Setup\LDAP Host1
and modify the IP address to repoint hte CAD to the desired IP address. Close the registry editor and just relaunch the software . I have personally checked it works !!!
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