Error while tryin to open Postinstall.exe in windows 7

[pragatishri]

I am using Cisco Agent Desktop ver 7.5(1) and Windows 7 (32 bit ). While tyring to open Postinstall .exe from  bin folder I get the following error message :

"The procedure entry point NetApiBufferAllocate could not be located in the dynamic link library netutils.dll ". Can some one help ?

[geoff]

You need CAD 7.6(1) for Windows 7.

Regards,

Geoff

[pragatishri]

Geoff ,

Are there any workarounds , just to be able to use postinstall.exe ?

Prag

[shalushar]

Hi,

In support of the above answer please visit the below links:-

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_eol_notice0900aecd80607dcc.html

Also, Also, have a look at this compatibility matrix:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crsmatrxeol.pdf

Hope this helps.

Tx,

Shalu

[greglowe1329]

I'm having the same problem with a older version of CAD. Were you able to resolve the issue?

"The procedure entry point NetApiBufferAllocate could not be located in the dynamic link library netutils.dll "

[pragatishri]

Greg,

I was not able to resolve the issue but found a workaround to change the TFTP address trough registry . Go to regedit

HKEY_LOCAL_MACHINE\SOFTWARE\Spanlink\Site Setup\LDAP Host1

and modify the IP address to repoint hte CAD to the desired IP address.  Close the registry editor and just relaunch the software . I have personally checked it works !!!