02-21-2012 06:33 PM - edited 03-14-2019 09:24 AM
I am using Cisco Agent Desktop ver 7.6(2) and Windows 7 (32 bit ). While tyring to open Postinstall .exe from bin folder I get the following error message :
"The procedure entry point NetApiBufferAllocate could not be located in the dynamic link library netutils.dll ".
Can some one help with solution or suggest a workaround ?
02-21-2012 07:01 PM
Hi Pragati,
no firewall or antivirus software running on the machine?
Out of curiosity did you try running CAD as an administrator?
Are you trying to run postinstall.exe from this path "c:\program files\cisco\desktop\bin" ?
According to the CRS comp matrix,
Supported windows 7 for CAD/CSD/CDA Client OS15:
Windows 7 (Ultimate, Enterprise, and Professional)
Windows 7 x64bit with WoW64(Ultimate, Enterprise, Professional )
Thanks,
Anand
02-21-2012 10:19 PM
Thanks,
I was not able to resolve the issue but found a workaround to change the TFTP address through registry . Go to regedit
HKEY_LOCAL_MACHINE\SOFTWARE\Spanlink\Site Setup\LDAP Host1
and modify the IP address to repoint the CAD to the desired IP address. Close the registry editor and just relaunch the software . I have personally checked it works !!!
02-22-2012 05:23 AM
Hi Pragati,
This is a known defect
CSCtk14010 Unable to launch PostInstall from client systems
and the work around is to try the following
-----------
1. On the client, go to c:\program files\cisco\desktop\bin
2. Rename netutils.dll file into netutils.dll.bak
Now run postinstall and check whether the error is seen.
-----------
But I have seen this workaround not working as well - the fix is to upgrade to code to 7.6(3)
Thank you
Anuj Bhatia
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