EWT formula

[lee yongbeom]

I want a built-in estimated wait time formula to UCCE

[Armen Sargsyan]

https://community.cisco.com/t5/custom/page/page-id/search?filter=location:5926-discussions-contact-center&q=EWT&mode=

[bill.king1]

The built in EWT calculation is discussed here
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/User/guide/ucce_b_scripting-and-media-routing-guide_12_6/ucce_b_scripting-and-media-routing-guide_chapter_01101.html#CCMP_RF_E0AE01B5...