Export agent configuration from UCCX

[roark-michael]

HI,

I'm running into an issue where Call Manger had an unclean shut down back in 2013 and now according to TAC I have to rebuild(see link) CUCM PUB to resolve.. TAC informed me that the users will temporarily be removed from UCCX and break all teh skills based routing that we have in place on UCCX. . Anybody know how i can pull all the agent configuration from UCCX? 

https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/116717-trouble-cucm-shutdown-00.html

CUCM System version: 11.5.1.11900-26

UCCX System version: 10.6.1.11002-15

Thanks

Michael

[Anthony Holloway · Accepted solution]

You shouldn't have to rebuild the users. Just don't access the RmCm > Resources page while the CUCM is being rebuilt.

Either way, you can try the following:
https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118987-check-skill-map-uccx-00.html