06-08-2021 01:10 PM
hello, we are trying to implement the extend and connect feature on ccx System version: 12.5.1.10000-31 (ES03-93)
and having a hard time finding in the documentation what is the application that allows agents to log and set phone number they would like to forward to their cellphone?
is this by any chance the Cisco agent desktop or finesse browsers?
https://www.youtube.com/watch?v=hj4SqRvQy9I
Solved! Go to Solution.
06-08-2021 10:48 PM
AFAIK you define what you ask about in Jabber. Please reference the document referenced by @Thomas G. Johannesen it contains the information needed to set this up.
06-08-2021 04:53 PM
Hey
Here is the documentation for version 12.5
there is a step-by-step guide for setting it up
hope that helps
06-08-2021 10:48 PM
AFAIK you define what you ask about in Jabber. Please reference the document referenced by @Thomas G. Johannesen it contains the information needed to set this up.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide