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extend and connect feature

FG10
Level 1
Level 1

hello, we are trying to implement the extend and connect feature on ccx System version: 12.5.1.10000-31 (ES03-93)

and having a hard time finding in the documentation what is the application that allows agents to log and set phone number they would like to forward to their cellphone?

 

is this by any chance the Cisco agent desktop or finesse browsers? 

 

 

 

https://www.youtube.com/watch?v=hj4SqRvQy9I

1 Accepted Solution

Accepted Solutions

AFAIK you define what you ask about in Jabber. Please reference the document referenced by @Thomas G. Johannesen it contains the information needed to set this up.



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2 Replies 2

Hey

 

Here is the documentation for version 12.5

 

https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-express/215536-configure-extend-and-connect-feature-for.html


there is a step-by-step guide for setting it up

 

hope that helps 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Thomas G. J.

AFAIK you define what you ask about in Jabber. Please reference the document referenced by @Thomas G. Johannesen it contains the information needed to set this up.



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