ExternalRoutingError on Cisco E-Mail Manager

[Igor1906]

I have IPCC 5.0(SR5) and CEM 5.0. After configuring CEM with IPCC integration i see error in tserver.log file (see attachment). I think that trouble is becouse the CEM can't connect to the CTI servers. After messages marshrutisation in the Message Utilities screen i see ExternalRoutingError(1).

Where i must enter the HostName and Port of CTI Server?

[smalkeric]

check the below link, this may be able to help u trobleshoot the problem

http://www.cisco.com/en/US/products/sw/custcosw/ps840/prod_tech_notes_list.html

[Igor1906]

sanks for link, i attempt to know about this case.

[aslam]

were you able to find the location to enter the port values ?