Hello,Is it possible to change the Calling Number from the Call Contact? I would like to change it before redirecting the call.Perhaps someone can outline a method for this.Thanks,Andrew
I need to replace the current IPCC express server with another. I also need to preserve any historical data on the existing server. Will BARS do this? I have the scripts/prompts etc already off line, it is just everything else.Thanks in advancepaul
I accidently deleted default VOIP Monitor server in CAD Desktop Administrator.Is there anyway to add the VOIP monitor server easily without a reinstall.IPCC Express version is 3.1.3 and this VOIP monitor is installed in the same IPCC Express server ...
Has anyone come up with a solution for multilevel administration in IPCC? I have a client that wants a supervisor to be able change a resources skills but not the ability to shut the engine down, you get the idea.Thanks in advance.Craig Belcher
When a call comes in from an AT&T toll free number and goes into the IVR is the ANI lost on post route? When I run a query on Route Call Detail for Post Routed calls the ANI is always the DNIS/VDN that entered the IVR. Thanks for any thoughts....Scot...
My questions are as follows:I have a customer with IPCC Enterprise in a data center with CallManager 3.x and Unity 3.x. They're relocating their data center but keeping some resources at their existing data center. I know what is involved for CallM...
Hello,ICD dequeue step definition is "Removes a call from one specific Contact Service Queue or all CSQs"I'm not sure to fully understand the "removes a call" terms. What happens with the call? Is it terminated, does it follow the rest of the script ...
Would someone be willing to post a quick 'How To' or most used expression tests for RTTEST? Looking to learn more about expression testing through RTTEST.Thanks in advance for your time,JWD
I'd like to be able to modify the Calling party name / number before the call is passed to an agent, so that I can use TAPI on the agent desktop to perform different functions.exampleA caller presses 1 in an script and the CPN is changed to "New call...
Hi, I have a machine(Real-time distributor) which has AW and HDS installed. The ICM version is Cisco ICM 5.0 ServicePack 0+,0,0,09338 with no SR's. I installed third party tools ( JDK 1.3.1, New Atlanta ServletExec 4.1 and Jaguar CTS 4.1.1) whose ...
Customer is saying that he is having calls dropped while they are in queue when a second agent logs in to start taking calls. Environment is Call Manager 4.0(2a) and IPCC 3.5(1) on seperate servers. Customer usually has only one agent taking calls ...
Folks, Trying to install ICM 4.6.2. I keep getting an error that the sort order or character set is incorrect.I have installed SQL 7.0 server multiple times to correct the problem with the correct sort order (Binary), but, i am unable to find t...
Folks, I am in a test IPCC environment, i am unable to register the CTI route point to the ICM. I have created a route point and route ports associated them with jtapi user. On the ICM side under PG configuration i put the ip address of the ca...
