11-07-2004 10:54 PM - edited 03-13-2019 10:32 PM
Hi,
We are facing problem with CAD while barging (Conferencing by the supervisor) the agents' calls. Pls assist on how to overcome this issue.
Thank you
Good day
Naga
11-07-2004 10:59 PM
Hi,
Is it IPCC Express or Enterprise. If CAD with IPCC Express, please provide the CRS and Call Manager
versions along with patch details.
Regards
Venkat
11-08-2004 01:59 AM
Its Enterprise 5.0.
If you require further details, pls let me know.
Thanks
Naga
11-09-2004 12:05 AM
Call Manager Ver 3.3 (3) sr4a
CRA Ver 3.1
IPCC Enterprise 5.0
11-17-2004 01:41 AM
Hello All,
I managed to identify the error. Pls take the log files from CAD agents' desktop and take the error code. Thus, you can identufy the problem and solve it with the refering the error code to cisco error code documents.
Thx for the support Cisco Team!
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