Finesse 10.5 Agent login issue

[Mukesh Singh]

Hi All,

i have finesse 10.5 integrated with UCCE 10.5. i was able to login with finesse Agent desktop and able to receive and make call. But today i am facing one issue when i am trying to login, it gives error. i have attached the error.

Regards,

Mukesh

[david.macias]

Is this for all agents? Have you tried to login using CTIOS to rule out Finesse as the problem?

david

[Mukesh Singh]

Hi All,

Issue got resolved. issue was with awdb communication issue and just because of this Agents were not getting authenticated. I just stop the services on AW and PGs. Restarted the server and services. It started working fine.

Thanks for all suggestions.

Regards,

Mukesh Singh

[Sasikumar Divvela]

Hi Mukesh,

What is the error code you are seeing in CG logs and pim logs. that will give some more idea about the issue.

Regards,

Sasikumar.