I'm having issues installing Finesse gadgets on UCCX 10.6.1. I get the error:
There were issues rendering this gadget.
This is the same error i get for all the gadgets that i try to create. Since i'm using the finesse gadget from the dev site, do i need to modify the javafile/xml finesse.js to a 10.6.1 version?
I've done the same in 10.5 and it works fines. Does anyone know of any bug that will be preventing me?
<finesseLayout xmlns="
http://www.cisco.com/vtg/finesse">
<layout>
<role>Agent</role>
<page>
<gadget>/desktop/gadgets/CallControl.jsp</gadget>
<!--
The following Gadget is used for WebChat and Email. It is *ONLY* supported with WebChat and Email. If you are not using WebChat and Email, then
remove it. If you are using WebChat or Email, include this Gadget in the Desktop Layouts used by Teams associated with chat and email
CSQs. To include this functionality:
1) Remove these comments leaving the gadget
RESTRICTIONS:
- The NonVoiceControl gadget must be configured as a page level gadget
- The NonVoiceControl gadget must not be configured in a column
<gadget>https://localhost/agentdesktop/gadgets/NonVoiceControl.xml</gadget>
-->
</page>
<tabs>
<tab>
<id>home</id>
<label>finesse.container.tabs.agent.homeLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=76D964AD10000140000000830A4E5E6F&filterId=AgentCSQStats.csqName=CL&compositeFilterId=AgentCSQStats.AgentIds.agentId=loginId</gadget>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=5C626F9C10000140000000600A4E5B33&filterId=ResourceIAQStats.resourceId=CL</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>myStatistics</id>
<label>finesse.container.tabs.agent.myStatisticsLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=112&viewId=67D4371110000140000001080A4E5E6B&filterId=ResourceIAQStats.resourceId=loginId</gadget>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=420&viewId=5D411E8A10000140000000230A4E5E6B&filterId=AgentStateDetailStats.agentID=loginId</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>manageCall</id>
<label>finesse.container.tabs.agent.manageCallLabel</label>
</tab>
<!--
The following Tab and Gadget are used for WebChat and Email. They are *ONLY* supported with WebChat and Email. If you are not using WebChat or Email, then
remove them. If you are using WebChat or Email, include this Gadget in the Desktop Layouts used by Teams associated with chat or email
CSQs. To include this functionality:
1) Remove these comments leaving the tab and gadget
2) Replace all instances of "my-socialminer-server" with the Fully Qualified Domain Name of your SocialMiner Server.
3) [OPTIONAL] Adjust the height of the gadget by changing the "gadgetHeight" parameter.
IMPORTANT NOTE:
- In order for this Gadget to work, you must have performed all documented prerequisite steps.
RESTRICTIONS:
- The multisession-reply-gadget must not be configured as a page level gadget
- The multisession-reply-gadget must not be configured in a column
<tab>
<id>manageNonVoiceMedia</id>
<label>finesse.container.tabs.agent.manageNonVoiceMediaLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://my-socialminer-server/multisession/ui/gadgets/multisession-reply-gadget.jsp?gadgetHeight=430</gadget>
</gadgets>
</column>
</columns>
</tab>
-->
</tabs>
</layout>
<layout>
<role>Supervisor</role>
<page>
<gadget>/desktop/gadgets/CallControl.jsp</gadget>
<!--
The following Gadget is used for WebChat and Email. It is *ONLY* supported with WebChat and Email. If you are not using WebChat and Email, then
remove it. If you are using WebChat or Email, include this Gadget in the Desktop Layouts used by Teams associated with chat or email
CSQs. To include this functionality:
1) Remove these comments leaving the gadget
RESTRICTIONS:
- The NonVoiceControl gadget must be configured as a page level gadget
- The NonVoiceControl gadget must not be configured in a column
<gadget>https://localhost/agentdesktop/gadgets/NonVoiceControl.xml</gadget>
-->
</page>
<tabs>
<tab>
<id>manageTeam</id>
<label>finesse.container.tabs.supervisor.manageTeamLabel</label>
<columns>
<column>
<gadgets>
<gadget>/desktop/gadgets/TeamPerformance.jsp</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>teamData</id>
<label>finesse.container.tabs.supervisor.teamDataLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=7291DCB410000140000000890A4E5B33&filterId=ResourceIAQStats.resourceId=CL</gadget>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=728283C210000140000000530A4E5B33&filterId=ResourceIAQStats.resourceId=CL</gadget>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=C8E2DB1610000140000000A60A4E5E6B&filterId=VoiceIAQStats.esdName=CL</gadget>
<!--
The following Gadget is used for WebChat. It is *ONLY* supported with WebChat. If you are not using WebChat, then
remove it. If you are using WebChat, include this Gadget in the Desktop Layouts used by Teams associated with chat
CSQs. To include this functionality:
1) Remove these comments leaving the gadget
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=F2F1FC17100001440000014E0A4E5D48&filterId=ChatAgentStats.agentId=CL</gadget>
-->
<!--
The following Gadgets are used for Predictive/Progressive/Preview Agent Outbound.
To include this functionality:
1) Remove these comments leaving the gadget
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=FD919FB9100001440000005D0A4E5B29&filterId=ResourceIAQStats.resourceId=CL</gadget>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=FD919FB510000144000000470A4E5B29&filterId=ResourceIAQStats.resourceId=CL</gadget>
-->
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>queueData</id>
<label>finesse.container.tabs.supervisor.queueDataLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=C8E2DB1610000140000000A60A4E5E6B&filterId=VoiceIAQStats.esdName=CL</gadget>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=9A7A14CE10000140000000ED0A4E5E6B&filterId=VoiceCSQDetailsStats.agentId=CL&compositeFilterId=VoiceCSQDetailsStats.AgentVoiceCSQNames.agentVoiceCSQName=CL</gadget>
<!--
The following Gadget is used for WebChat. It is *ONLY* supported with WebChat. If you are not using WebChat, then
remove it. If you are using WebChat, include this Gadget in the Desktop Layouts used by Teams associated with chat
CSQs. To include this functionality:
1) Remove these comments leaving the gadget
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=E42ED788100001440000007B0A4E5CA1&filterId=ChatQueueStatistics.queueName=CL</gadget>
-->
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>GoogleMaps</id>
<label>GoogleMaps</label>
<gadgets>
<gadget>http://10.10.203.19/3rdpartygadget/files/GoogleMapsScreenPop/GoogleMapsScreenPop.xml</gadget>
</gadgets>
</tab>
<tab>
<id>EmbeddedWebApp</id>
<label>EmbeddedWebApp</label>
<gadgets>
<gadget>http://10.10.203.19/3rdpartygadget/files/EmbeddedWebApp/EmbeddedWebApp.xml</gadget>
</gadgets>
</tab>
<tab>
<id>EmbeddedSFDC</id>
<label>Sales Force Gadget</label>
<gadgets>
<gadget>http://10.10.203.19/3rdpartygadget/files/EmbeddedSFDC/EmbeddedSFDC.xml</gadget>
</gadgets>
</tab>
<tab>
<id>manageRecordings</id>
<label>finesse.container.tabs.supervisor.manageRecordingsLabel</label>
<columns>
<column>
<gadgets>
<gadget>http://10.10.203.19/3rdpartygadget/files/CallReording/CallRecording.xml</gadget>
</gadgets>
</column>
</columns>
</tab>
<!--
The following Tab and Gadget are used for WebChat and Email. They are *ONLY* supported with WebChat and Email. If you are not using WebChat or Email, then
remove them. If you are using WebChat or Email, include this Gadget in the Desktop Layouts used by Teams associated with chat or email
CSQs. To include this functionality:
1) Remove these comments leaving the tab and gadget
2) Replace all instances of "my-socialminer-server" with the Fully Qualified Domain Name of your SocialMiner Server.
3) [OPTIONAL] Adjust the height of the gadget by changing the "gadgetHeight" parameter.
IMPORTANT NOTE:
- In order for this Gadget to work, you must have performed all documented prerequisite steps.
RESTRICTIONS:
- The multisession-reply-gadget must not be configured as a page level gadget
- The multisession-reply-gadget must not be configured in a column
<tab>
<id>manageNonVoiceMedia</id>
<label>finesse.container.tabs.supervisor.manageNonVoiceMediaLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://my-socialminer-server/multisession/ui/gadgets/multisession-reply-gadget.jsp?gadgetHeight=430</gadget>
</gadgets>
</column>
</columns>
</tab>
-->
<!--
The following Tab and Gadget are for MediaSense. They are *ONLY* supported with MediaSense. If you are not using MediaSense,
then remove them. If you are using MediaSense and wish to show Recording Management, then do the following:
1) Remove these comments leaving the tab and gadget
2) Replace all instances of "my-mediasense-server" with the Fully Qualified Domain Name of your MediaSense Server.
IMPORTANT NOTE:
- In order for this Gadget to work, you must have performed all documented prerequisite steps.
<tab>
<id>manageRecordings</id>
<label>finesse.container.tabs.supervisor.manageRecordingsLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://my-mediasense-server:8440/ora/gadget/MediaSenseGadget.xml</gadget>
</gadgets>
</column>
</columns>
</tab>
-->
</tabs>
</layout>
</finesseLayout>
Note