EIM 11.0.2(b) (ugh)
I have managed to get the EIM (egain provided) gadget to load into the Finesse layout - and after some tweaking it actually gets the login splash page - HOWEVER - the pop-up to actually LOGIN to EIM never comes up.
I don't have pop ups blocked.
I can view the source of the EIM Gadget and see the link and load that link in a new tab and the EIM login page pops right up as expected so it's not an issue with the link.
I suspect it has something to do with the EIM Gadget itself not allowing popups.
Has anyone encountered this? Any suggestions?
Solved! Go to Solution.
I haven't used the EIM gadget myself, so I am not speaking from experience. But I did find this information in the compatibility matrix page:
Exceptions to the browser compatibility are:
So, based off of that information, are you using IE 10 or 11 in compatibility view
If so, can you try the scenario and then click the "Send Error Report" button. Then attach it here. I can take a look to see if the logs says anything.
After clicking the "Send Error Report" collect all of the Finesse logs via CLI: Cisco Finesse Administration Guide Release 11.0(1) - Perform Routine Maintenance [Cisco Finesse] - Cisco
Then, after unzipping, go to the clientlogs folder and grab the one for the agent and time you sent the logs.
The install guide for EIM 11.0.2 (and its not easy to find) - I ended up saving the PDF.
The DOCs page for 11.0.2 still links to docs for 9.x
I only found it by chance when someone else linked to it in the support forums!