Finesse 12.0 Windows 7 Compatibility

[doranj]

We are preparing to upgrade UCCX to 12.0 in the near future.  In reviewing the compatibility matrix (link below), the Client Operating System doesn't have a column for Windows 7.  Most of our clients are still on Windows 7 machines and it may be a while before they are moved to Windows 10.  Are there any compatibility issues with Windows 7?

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/uccxcompat12_0_1.html

[Anthony Holloway]

Stay cautious of running undocumented scenarios. The below link crippled a contact center I worked on, all just because the agents were using an undocumented browser version.

https://community.cisco.com/t5/contact-center/uccx-11-finesse-live-data-socketio-high-cpu-and-ie9/td-p/3576014

[Buckenson]

Hello, OK but if the browser version is maintained (IE 11 for example), what is the problem with Windows 7 ? There is no installation on the computer, right ? Thank you for your help.

[Anthony Holloway]

Good question. Why would Cisco list the OS in the first place? I have no idea, and would like to know myself.