UCCX 11.5.1.11001-34
We are seeing an issue where an agent's status reverts to a previous state after making an outgoing call or receiving an internal call (non CSQ). For example, the agent is in not ready - break status, then switches to ready. The agent then makes a call. Their status immediately switches back to not ready - break instead of the default not ready status.
This only seems to happen with one of our CSQs, but it effects all of the agents in that queue. Has anyone seen this?
Thanks
Edit: It seems to be the bug described here
Bug Search CSCve59882
I don't see anything under the section Known Fixed Releases on this page. Does anyone know if this is fixed in 11.6?
