02-06-2015 01:49 PM - edited 03-14-2019 02:25 PM
My customer is upgrading UCCX form 8.5 to 10.5. They want to move to Finesse and do an integration with ServiceNow. Has anybody done this integration?
02-06-2015 05:44 PM
Weird, was just on a call with a customer wanting to do the same thing with UCCE. I know there's a ServiceNow API, so I'm pretty sure the integration would be fairly simple. Best of luck.
david
10-06-2017 01:24 PM
For anyone looking for this, we have an embedded Finesse ServiceNow CTI connector product that provides exactly this. Supports UCCE and UCCX. If you're interested, you can reach out to us at: contact@cloverhound.com. See our post for more info: https://cloverhound.com/2017/02/22/announcing-our-cisco-finesse-servicenow-cti-connector/
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