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Hi,We develope softphone base on finesse api.When i'm transfer call from one phone to other we get 4 messages from finesse:Messgae 1:calltype : CONSULTdialogState: ALERTINGparticipant(caller) state:INITIATEDparticipant(agent) state:ALERTINGMessgae 2:...

Hi All,          I want to validate a setting of type string.How can I achieve this. The below is my setting array.settingArray[0] =  new Setting( MENU_ID,   MENU_ID,  MENU_ID,  Setting.REQUIRED,  Setting.SINGLE,  Setting.SUBSTITUTION_ALLOWED,  Setti...

Hello Vikram,Yesterday and last week I didn't have problems with RuntimeException. And I thought that finally everything is fine, but I lanced today my application 3 times for the same Delta file. In 2 of them the DB crashed.We still have the problem...

Hello! In a for i am trying to do an update of the same customer. In run mode the first update is doing ok, but the next is throwing the next exception:09:46:30.776 [Thread-13] DEBUG c.c.t.c.ContextEncryptionService - Search by field values is called...

I have a CVP application with lots of menus/forms. I want to create a CVP report to show every option selected by the customer during each menu in this CVP application. Can someone suggest me the best way to achieve this.

This is a post about UCCX v11.0(1) and Internet Explorer v9, but could apply to many other combinations of these features.  Such as FireFox or IE10 or IE11.  Basically, it's about the browsers ability to use WebSockets correctly.I have seen that with...

Hi,I am facing issue with number of service level calls using query on TCD and another on Skill_Group_Interval , the output number from TCD always greater than SGI number , query used for both within same interval , on the same skill group.Query used...

Fellow experts-I'm running into an issue 2-6 times per day on servers that are taking 5-8k calls per day in this application where the session timeout value is being invoked within the application.  CVP 8.5(1).xx.xx.xx.247.1478515519773.2039.IVR_R_Ma...