finesse configuration in UCCX

[kingvoice]

Hello Expert !

                      I have query i.e we have UCCX 10.0 and we are using CAD for agent and supervisor  , now we planning  to use Finesse .My question

is that is there any configuration required in finesse to communicate UCCX or just  i have to activate finesse server  ?

Regards ;

KV

[Aaron Harrison]

Hi

See this guide for the 'how' part. http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/config/guide/UCCX_BK_CEC562D1_00_cisco-unified-ccx-administration-guide106/UCCX_BK_CEC562D1_00_cisco-unified-ccx-administration-guide_chapter_010110.html

Be aware on 10.0 you can either run CAD or Finesse, but not both. On 10.6 with a patch you can run both at the same time which will allow you to test and have a sensible migration path.

Aaron

[kingvoice]

Hello Aaron ;

                 the steps are not clearly mentioned about migration of CAD user configuration to finesse .

[Aaron Harrison]

Hi

There is no migration of CAD config; they are two different products. You need to build out the configurations new for Finesse, based on your customers requirements.

Obviously fundamental non-CAD stuff like skills config applies..

Aaron