02-21-2025 02:41 PM
I'm super new at this, so I need a little help getting started.
It looks to me like the "AgentStateDetailStats" is the report name
If I have a report I want on a Finesse Dashboard, where do I find the name in the correct format?
I found "Team State Report Definition" under Report Definitions. Looks like it has field names I can use.
Still stuck on how to add an existing Default of Custom report to a Dashboard
Any help would be much appreciated!
Solved! Go to Solution.
02-21-2025 05:53 PM
You may find these two guides of use, one is about the report customization and one goes over the reports in general.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_1205/user/guide/cuic_b_report-customization-guide-1205.html
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_1205/user/guide/cuic_b_user-guide-1205.html
Basically it sounds like you already have a report (and thereby a report definition) that you want. So you can just do a save as of the report (not the definition) of that report, and edit the views to see what you want (or don't).
02-21-2025 05:53 PM
You may find these two guides of use, one is about the report customization and one goes over the reports in general.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_1205/user/guide/cuic_b_report-customization-guide-1205.html
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_1205/user/guide/cuic_b_user-guide-1205.html
Basically it sounds like you already have a report (and thereby a report definition) that you want. So you can just do a save as of the report (not the definition) of that report, and edit the views to see what you want (or don't).
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