Finesse Desktop and Non-Gadget App

[snovitsky]

Assuming agent is logged into Finesse Desktop, is it possible to have a Non-Gadget app for the same agent/extension running in parallel with the Desktop on the same box? Or logging agent in via the Non-Gadget app will automatically log this agent out from the Finesse Desktop?

Does something special need to be done in the customer Non-Gadget app to make it run in parallel with the Desktop app? Or there should not be any issues for them running/getting CTI events in parallel?

[snovitsky]

Reposting... Anyone?

[tephipps]

You can't run two instances of the Finesse out-of-the-box desktop at the same time, but you can run the Finesse out-of-the-box desktop and a Finesse API-based application (like a non-gadget app) at the same time.