Contact Center

Showing results for 
Search instead for 
Did you mean: 

        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

CVP 10.5 with Nuance 9

Hi all,We have CVP 8.5 integrated with Nuance 9. But we want to upgrade to CVP 10.5. I see on the Call Studio -> Properties -> VoiceXML Gateway setting, only Nuance 10. So is Nuance 9 not supported with CVP 10.5? Thanks.

Multiple CVP servers. Sync media.

Hi! I'm new to CVP so this question might be stupid. But still...I have multiple CVP serves. When I save audio file with "recording" element - does it get synced to other CVP servers defined in OAMP?In docs there is mention of syncing but I could no...

e.gailiss by Enthusiast
  • 11 replies
  • 0 Helpful votes

CVP Studio versus Eclipse

Hi Folks,I have a customer who has been doing all of their current & previous development in Eclipse.  They have UCCE 9.x and CVP Studio.  The are asking if they can continue to code in Eclipse rather than Studio.  Is this possible and if so, how do ...

stzemait by Cisco Employee
  • 1 replies
  • 0 Helpful votes

Resolved! Finesse Refresh Custom Wallboard Gadget

We have created a custom Wallboard in IIS that contains agent data and we are displaying it in the Finesse Desktop.The wallboards stats update every 15 secs, therefore we would like the gadget in Finesse to update these changes.Is there any methods /...

cisco.itsd by Beginner
  • 1 replies
  • 0 Helpful votes

Resolved! Multiple Column (Different widths)

Hello,With the latest Finesse we can have multiple columns in the layout.  From my experience, if I configure two columns, both columns are the same width.  Is it possible to specify the size of each column so that one is wider than the other?Thanks,...

Finesse Multi-line

I am using UCCX 10.5 and Finesse 10.5, if an agent telephone have 2 extensions, one for inbound call distribution, one for agent own used(agent talk to agent or talk to PSTN). If I want to make that when the own used extension is using (i.e. talking ...

LoggedOnTime by Skill Group?

Hi all,I´m wondering if there´s any possibility of gathering time logged in by Skill Group?Example:Agent total login time - 9 hours- LoggedOnTime SG1: 6 hours- LoggedonTime SG2: 2 hours- LoggedOnTime SG3: 1 hourI tried creating a query where I can fi... CTIOS Agent and Manager Montioring

Hi,I created a quick simple program to test a login that successfully connects to the hosts and logs in the agent (successfully); however the manager tool still has the state of that ext as LogOut; but if i do queryagentstate, it shows logged ...

cahafad01 by Beginner
  • 1 replies
  • 1 Helpful votes
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers
Unanswered Topics
Top Solution Authors