Hi,Is there a way to add sound to the CUIC threshold. My customer would like to sound an alarm when call in the queues are greater than 3. Not sure how to add sound to sound to a threshold. If anyone done this, please let me know. ThanksParam
Hi,Is there a way to add sound to the CUIC threshold. My customer would like to sound an alarm when call in the queues are greater than 3. Not sure how to add sound to sound to a threshold. If anyone done this, please let me know. ThanksParam
Hi,I'm interresed to know if its possible to call an external web service from a finesse gadget. The web service would be hosted on a different server than finesse. Will I have "cross domain" problem?Thank you!
Hi,I am writing a Finesse Gadget and there is a need to extract the ICM ID.Where and what function I need to execute to get the ICM ID for the call?Thanks.
Hi,I am trying to extract the ICM ID inside Finesse gadget. Where and what function can I use to extract the ICM ID for the call?Thanks,
I have created a report based on ANI for a customer who wants to understand whether a customer has called in more than once. However although I can run it properly and bring back data, however when I add in the DateTime field, it doesn't bring back a...
Could you help me on this? Thanks.For Packaged Call Center Enterprise(PCCE), what Cisco Live Data Reports are included? I need the name of the report and the definition.Andy
Hey guys,We have social miner 10.6.1 with UCCX 10.6.1 and would like to know how to group the predefined responses? It seems it doesn't matter on what order I place them, in the chat window they are place in random order.Also, by default in the custo...
Hey guys,We have social miner 10.6.1 with UCCX 10.6.1 and would like to know how to group the predefined responses? It seems it doesn't matter on what order I place them, in the chat window they are place in random order.Also, by default in the custo...
Hi,I am writing a gadget and inside the gadget there is a need to extract the ICM ID. For those, who are familiar with Cisco CTIOS Agent Desktop, I can get the ICM ID. Now is there an API that I can call to extract the ICM ID for the call.Thanks.
I'm trying to create custom stored procedures for CUIC custom reports using CUIC Premium. I installed and setup Squirrel, no problem. When I try to connect Squirrel to the UCCX database, I get:Caused by: java.sql.SQLException: Incorrect password or u...
Hi,If I export a report to excel manually (Export > runs to file, web page – save CSV ) Date Format is 16/06/2015 00:00:00 ( DD/MM/YYYY HH:MM:SS ) If I schedule it to save it to remote location as csv file the date format is different00:00.0 ( ...
Hello,I has a problem with CORS. I' m using Finesse 10.5 and would like to communicate with other application which is on other domain. I try to use some work arounds but it still not works. I want to add headers like Access-Control-Allow-Origin but ...
Hi all,we are using Finesse 10.5.1. Is there a way to get the user description with the rest api? I cant find it on the class JsDoc Reference - finesse.restservices.UserThank you!
There is a simple an native way to log the digits values when the customer goes for exit state max nomatch or nomatch interaction inside element ? Exist other way capture on log every digit input on VXML application?it possible some XML properties fo...
Dears,I am using Cisco UCCX finesseI have embedded my application inside finesse as a gadget using gadget tag as <gadget>my primary ip </gadget>if finesse failed to reach the primary ip .I want to have a mechanism to switch to my secondary IPis there...
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