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Hello,I've configured Agent Greeting feature for CVP 9 and i am dialling the recording script from Finesse 10.5; i am choosing the option to record a greeting, then ( when the call reach the run ext. script for "RecordAgentGreeting", i am getting the...

Hi all,I need log in to the agent desktop and make testing calls.I got this error message when I sign-in:The sign-in process is taking longer than expected. You can try signing in again, or contact your administrator if the condition persists.Accordi...

Can we have the value of Custom variables like “callVariable1” at first execution of function “handleNewDialog”? since right now we have to add Handler “dialog.addHandler('change', _processCall);”, which refresh the screen multiple times to get the r...

UCCE / ICM 10.0.1 - My interpretation of these fields from the database schema guide is that their values should match.  What I'm seeing in our database is that RouterCallsAbandToAgent is always equal to or higher than AbandonRingCalls.  Can anyone w...

Hi,I've developed a custom gadget that is working fine with Firefox and Chrome browser but not with IE (IE 10). I can see my gadget logs from the browser console (Firefox and Chrome) that my gadget is being called/executed. But, somehow when I try to...

I am working on Finesse 8.5.3. And all the sample gadgets are in 10.5 version. Can anybody point me to the 8.5 gadgets?Does finesse-10.5.1.js work in Finesse 8.5.3 ?And also is there a compatibility section in the documents anywhere?Thank you.

Hi All,Just wondering if it is possible to change color of a queue based on the status of the queue, for example if there is no call in the queueto show green, 1 call on Queue to show Amber and if 2 or more calls on Queue to show Red.Is this possible...

I was testing the QM Finesse Gadget on CCX 10.6 but actually I could not find version 10.6 on the QM server and even when I was trying 10.5 version it didnot work and i got a render error ?Any ideas ?RegardsRemon Gaber

Hello,     I need to create an ECC variable that whenever the agent receives a call, it will retrieve information (Group ID) from a 3rd party integrated software located on another server with address http://10.10.10.2/test..Call Comes in--> ECC Vari...