Finesse display for outbound calls

[tato386]

I am using a direct preview outbound campaign with CCX 11.6 and Finesse clients and I do not see any of the contact info on the default desktop layout.  For inbound calls I use script variables, etc to select data and populate the agent desktop layout.  How do I do something similar for outbound if not using a script/trigger/application like I use for inbound?

[bill.king1]

Is this what you're looking for?

https://community.cisco.com/legacyfs/online/attachments/discussion/obivr_campaign_contact_variables.pdf

[tato386]

That doc is helpful but I don't know how I would put that to use.  I am not using a trigger/application/script in my environment and I am not using IVR either.    

[bill.king1 · Accepted solution]

You don't see anything when you use the BA variables?
https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-express/213873-configure-uccx-custom-call-variable-layo.pdf

[tato386]

I am not using a script so I have no way to use those variables.  Meaning, I am not at the point where I can see what, if any, data is held in those variables.

I am going to try to add them to the default layout which is not optimal but might be a workaround for us.