Hello everyone newbie here, we have been using cuic to check out our agents real time cisco codes. We used to login to the website via Chrome or Firefox but since 2 months we cant use both we can only use Internet explorer to view our agents real tim...
Forum Posts
Hello all, I know the way to implement a Survey with UCCX 11 or later using the Post Call Treatment feature and using DB, SMTP, WebService, etc.. connections (Premium licenses). However we have a customer with Enhanced licenses and these features are...
So we have an intermittent issue that it really hard to pinpoint what is the cause. I have 2 IVR scripts that when someone calls in and presses option 2 - it doesn't take it - you just hear a beep while you press the button and the script continues...
We have an initial IVR script that presents the caller with 5 departments to transfer to, the 5 scripts have the PostCallTreatment setup on them and all of them transfer to a script responsible for capturing the agent extension and adding a "#" to se...
Resolved! UCCX Scripting and License
Hello All,I have to create a call center script in which the main greeting will allow the user to select the Language. Upon the language selection, the call will play the submenu with the selected language. In the submenu, we have 3 options, 1 for Sa...
Resolved! UCCX Costumer Call Priority
We are using UCCX v 12.5 , And we have VIP costumers we want to set priority to these costumers in the application script to be the first in the queue , They are calling us using thier mobile phones , we need to set thier numbers to highest priority....
Resolved! UCCX SendMail Step
Dear,I have a UCCX Mail Script that record voice and send that voice as attachment to mailbox.everything works fine. until the mail policy changes, they change default smtp port from 25 to 587, and disable sending anonymous email.in uccx webpage on s...
Using a callback where the UCCX calls the agent to initiate a callback to a customer. When the UCCX calls the agent, I have a Get Digit String with a prompt to enter any digit to continue. The Get Digit String has an initial timeout of 5 seconds. T...
Hi Team, We would like to better understand the ACD behavior of UCCX 12.5 with regards to two use case scenarios around Agent-Based Outbound Preview campaigns: Scenario 1Two Outbound Preview campaigns are running concurrently and both are set to use ...
Hi All, Curious if anyone recognizes the above error - showed up a couple of times as a jtapi gateway warning in the PG event viewer. Didn't see much on the Goog. Full error is Mobile agent media operation: 2 has failed: sgent ID: 47884009 LCP por...
Resolved! Finesse display for outbound calls
I am using a direct preview outbound campaign with CCX 11.6 and Finesse clients and I do not see any of the contact info on the default desktop layout. For inbound calls I use script variables, etc to select data and populate the agent desktop layou...
Hello Experts , I am facing a sync issue with Egain VIM and not able to see the new Call Types / Skills added via CAW in VIM. Any idea how I can fix it ? Regards,Shibin
Dear Team,Request to help me to know is there a way to add ring time/number of rings to abandoned call report.
Hello everyone, nice to greet you, please I need your help, I tell you, we had a blackout of our machines, including the Cisco server, after starting the server again, when I enter the UCCX server this image appearsThese are all of our licenses.CONTA...
Hi everyone, i have a question about what is the different between "Send" and "Send & Complete" when we want to response to inbound email on Cisco ECE 12.5?I can understand the "Send & Complete" are for responding the Email then close the case afterw...
