Contact Center

Hello All, We have a small Call Center Express , with just one Queue .. the version is 10.5.1-11001_49The main request for the customer was as follows :For the CSQ get below :Calls PresentedCalls HandledCalls AbandonedIVR AbandonedAgent Abandoned Ins...

Hi, Our environment have  Cisco PCCE 11.5 installed on a UCS - B200M4 servers in 2 different data centers. We are planning to upgrade the UCS firmware versions on one data center(side A blades)  this month  and the other DC blades (Side B) will happe...

When browsing to Cisco Finesse Administration and selecting Call Variables Layout, it never opens and just cycles.  We recently upgraded to 11.6.2.10000-38 (ES05-9).   Looking for suggestions.  We are a hospital so we are 24x7. 

Hello All, Good day to you, so here is another simple question, i have 400 IVR ports licenses in my UCCX while i have 300 CTI ports configured in the call control group as you can see in attached image. I want to increase this number from 300 to 400 ...

Hi Guys, I wish you all a good day, We have:    A Script that play a Welcome Message (wav), search for VIP customers, and then if there's no free Agent it will play some prompts in English and Arabic. What's Wrong:    The customer will stay on the qu...

I recently swapped out phones for an agent. Old phone=7965 new phone=8851. I tested the new phone in my office and was able to successfully login. The old phone started giving login issues saying it could not contact the login service. suspected it h...

Hello All,UCCX: 10.6(1)We want to enable Wrap-Up codes for Agents so they start getting prompted when a call ends to select a wrap-up code.Currently, we don't have any wrap-up codes configured so Agents are not prompted to select one at this time.If ...

EDIT:  Found it sitting right there in the Call Studio app.. Like an idiot i was scouring all of the windows CVP directories instead..  I admittedly am not too strong on the Java side here so please bear with me. For our phone channel, we allow custo...