Contact Center

Hi All, I want to create CUIC Abandoned call report which will show all the abandoned calls with callers number. Requirement is to see callers number along with call abandoned reason for example below call disposition codes.1=AbandonedinNetwork2=Aban...

Hello, Im checking an issue about Cisco Finesse agent. In the Cisco Finess Agent, the Agent is Ready, but in the Agent Team Summary Report is talking... This is happening with some users, not all.To solve this they just have to logoff and log in agai...

We are seeing several of our Finesse users have phone failures. The issue is solely with the users who are remote and using Cisco Meraki and Cisco Jabber to answer calls. The user status goes from Phone Failure to Phone Working very quickly.  Is the ...

Dear Team, I have Cisco PCCE 12.0 with ECE deployment. Is there a way to add a new font while replying to an email?I want to add Hindi font to ECE  RegardsDharmendra 

Dear Members,We would like to configure the below requirement in WFM and we are confused about the Work Shift Type that needs to be created as it seems none of them works for us. We have a group of agents who belong to a Night Shift. All agents are r...

Hi, I would need that UCCX sends an email when the user disconnects the call while he is in the queuing waiting to be answer.I did the script and I see the communication between UCCX and Office 365, but the office 365 returns the message "STARTTLS is...

I've gone through the documentation and can't find anything which pointing me in the right direction.  What I would like to do is clear all pending retries, personal call backs, pending records out of the dialer to start from scratch.  Is this even p...

Are you an Administrator for a Cisco Contact Center? We're looking for IT Professionals who set up new Contact Centers or perform day-to-day maintenance and troubleshooting. The Cisco Contact Center UX Research Team is gathering feedback that will he...