Finesse Email without Socialminer

[mightyking]

Hi everyone,

We are moving from CAD to Finesse in UCCX 10.6.

I am aware that we need to use Socialminer in order to have email and chat fonctionalities for agents. We ONLY need inbound email fonctionality. My question is; do we need to use Socilaminer to offer inbound email fonctionality with Finesse?

Thanks,

MK 

[mightyking]

Could someone please help me to get an answer to my question?

Thanks,

MK

[Andreas Stuber]

Yes you do: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/uc_system/V11-0-1/config/CSR1101-UCCX-Agent-Email.html
Socialminer handles the "Mediarouting" aspect of the solution.
If you don't want to use Socialminer or the Agentemail Finesse gadget, there are third party solutions (we sell expertflow.com/uccx-media-routing/ and then you can add an email client of your choice on top)