09-25-2017 12:05 PM - edited 03-15-2019 06:31 AM
Hi everyone,
We are moving from CAD to Finesse in UCCX 10.6.
I am aware that we need to use Socialminer in order to have email and chat fonctionalities for agents. We ONLY need inbound email fonctionality. My question is; do we need to use Socilaminer to offer inbound email fonctionality with Finesse?
Thanks,
MK
09-26-2017 07:47 PM
Could someone please help me to get an answer to my question?
Thanks,
MK
04-04-2018 08:23 AM
Yes you do: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/uc_system/V11-0-1/config/CSR1101-UCCX-Agent-Email.html
Socialminer handles the "Mediarouting" aspect of the solution.
If you don't want to use Socialminer or the Agentemail Finesse gadget, there are third party solutions (we sell expertflow.com/uccx-media-routing/ and then you can add an email client of your choice on top)
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