Contact Center

Hi,I've a client with UCCX HA setup (System version: 8.0.2.10000-41).I saw this alert generated yesterday in the RTMT under Alert Central. It came from Secondary UCCX server (It is running as Master). The client has some weird issues since yesterday,...

Hi everyone, Is it possible to trigger a UCCX script when an agent receives an Outbound Preview call?  I need a script because CUIC reports for campaigns are quite poor, so I was thinking about creating custom variables with the called number, name, ...

Hello All, Does anyone know of a person or company that provides support for UCCX, especially scripting.  Its my understanding Cisco does not offer support for scripting.  Looking for just occasional help here and there on an hourly basis and not a h...

Hello Experts,Some of our Finesse agents get disconnected and loged-out with the following error message (please see the attached screenshot)The agents are not using VPN as they are in the officeon but distanaced from UCCX servers. . The pipe connect...

Hello,I need a sample script that allows the agent after answering the call to transfer the caller to another queue without affecting reports or making overflow issues within the main script.Thanks.

I'd like to have a CCX script utilize REST API to gather and then modify phone attributes in CUCM. I've successfully done this for Meeting Server however, CUCM uses SOAP which throws a monkey wrench in my brain. My settings (which fail) in the REST s...

After a CUCM IP address change of I have followed the documented procedure here - Cisco Unified Contact Center Express Administration and Operations Guide, Release 11.6(1) - Update Unified CM IP Address Change in Unified CCX [Cisco Unified Contact Ce...

Cisco Unified Contact Center Management Portal 12.6ES10Render gadget failure: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.