Hello, We are trying to register a CVP Lab server version 12.5 with an on-prem SSM but we are facing the following Error “Communication Send Error”. Please find attached screenshots of the configuration as well as the log file from the CVP server and...
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I am getting an error when importing the contact. <?xml version="1.0" encoding="UTF-8" standalone="yes"?><apiErrors> <apiError> <errorMessage>Unable to connect to the requested resource: https://10.191.62.163:443 </errorMessage> <err...
in Cisco UCCE is there a way to stream an active call via SBC or a gadget in Finesse to another app? Or other app can take live feed of the call? The use case is to be able to use the call for Speech to Text and analytics on a home grown or third par...
Hi everyone,I’m trying to free up space on one of our Peripheral Gateway (PG) servers, the C: drive is all maxed out and we're unable to extend it anymore. I’ve located a folder containing log files under:C:\icm\"Companyname"Within this directory, th...
Has anyone had any success with enabling SQL CDC (Change Data Capture) on UCCE HDS and/or AWDB Databases. We are basically looking to make UCCE data (historical and real-time) available to an external enterprise database which can then be used to bui...
Hi Using UCCX System version: 10.5.1.11001-49.The issue I have is randomly agents will lose their skills and teams settings obviously stopping the agents taking calls. The users details are still in Resources just now in the default team with no skil...
Our reporting team is having some issues with reporting off the AWDB tables specifically looking at agent interval. When querying the Agent_Interval table on the aw, LoggedOnTime and NotReadyTime are returning intervals longer than 900s (we utilize ...
Hi Guys, i have this ECDSA tomcat is expiring. we use the RSA tomcat signed by CA. ECDSA is self signed. if i regenerate this ECDSA , would it cause finesse agent cert warning? have anyone done this ECDSA re-generation?? Thank you vijay
Hello, I have a question regarding the UCCX Finesse Agent Desktop APIs. I would like to know if it is feasible to update a Call Variable after the agent clicks the Wrap-up button and is required to enter a specific value based on their wrap-up select...
Good day everyone,Our UCCX shown an Error: This Product Instance is currently in Out of Compliance state because of insufficient licenses. Purchase additional licenses within 87 days to avoid Enforcement mode.When I check to license managemet, I see ...
Is there a software tool that will export the Application configurations from UCCX?It would really be handy to be able to see all the associated files and their foldersI've inherited a mess and would like to clean things up, but don't want to move or...
Agents using Cisco Finesse with Dutch language settings are experiencing sudden changes to English (en_US) without any apparent cause. This issue, affecting both agents and supervisors.We checked the browser and dutch is the default language of the b...
Hello Dears, I have UCCX 12.5SU3, I tried to customize a report by adding a new column which will depend on the talk time, if it's less than two minutes then it will give 1, and if more than two minutes will give 0, I copied the "Agent Wrap-Up Data D...
I have a user that would like to use Power BI "to automate the phone data visualization reports for the office". Because the report is delivered as a .zip file, it is being extracted from the email manually, then processed. Is there a way to email th...
I'm retiring some CSQs and their related SkillsCan I delete a Skill without removing the Skill from Resource, or will that cause problems?It would be handy if I could just delete the Skill and CSQ, and that would remove the Skill from the resource (a...
