Finesse Failover behavior

AmrSA · ‎10-03-2021

Hello there ,

kindly be noted that I am using UCCE 12.5, and as far my understanding, if primary server goes down , the secondary server should be up automatically and handle the requests . but this wasn't done ,actually what was done that when primary server was down , I have got response 502 : Bad Gateway ,and it is not switched to secondary node , thanks to advise .

-----------

I have used the below command to stop the primary node

"utils service stop Cisco Finesse Tomcat"

Response:

<head><title>502 Bad Gateway</title></head>
<body>
<center><h1>502 Bad Gateway</h1></center>

</body>
</html>

BR,

Amr

dekwan · ‎10-04-2021

Hi,

Can you clarify if you are referring to the Finesse out of the box desktop behavior or the response from a REST API request to the primary (stopped) server.

If it is the response from the REST API request, it is actually up the client calling the REST API to switch to calling the secondary server. The client should be listening to the System Info node so that it can be notified when the service is down. The SystemInfo contains the information about the secondary node and the client should call the REST APIs to the secondary.

Thanx,

Denise