08-02-2016 08:47 AM
Hello
In UCCX 10.5, i'm asking about the way to develop a gadget for finesse that could interact with an external Database, to retrieve data, such client name and client call back number.
These informations should appear in agent desktop at the login, so he can engage a callback to the client then delete this row in the database afterwards.
Regards
Sarah
Solved! Go to Solution.
08-02-2016 09:04 AM
Hi,
It is never good practice to connect to a database and run queries on the client/browser side. Connecting to a database should usually be done on the server side. You should probably have a web server that does this connection and expose REST APIs. Then the gadget will call these REST apis.
Thanx,
Denise
08-02-2016 09:04 AM
Hi,
It is never good practice to connect to a database and run queries on the client/browser side. Connecting to a database should usually be done on the server side. You should probably have a web server that does this connection and expose REST APIs. Then the gadget will call these REST apis.
Thanx,
Denise
08-03-2016 12:44 AM
Hi Denise
Thank you for the response, Could i come back to you for more questions around this topic ?
Regards
Sarah
08-03-2016 09:44 AM
Hi Sarah,
Of course! That is what this forum is for!
Thanx,
Denise
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide