Finesse IP Phone Agent 404 host not found

[tato386]

I am trying to setup Finesse one button login from an MRA phone.  Right now I am getting 404 host not found on the phone screen and logs on phone show this:

6389 NOT Nov 19 15:14:48.352944 (14716-15382) edge_gateway-convertServerAndPort: NO-OP - Server mapping doesn't exist for: ccx1.mydomain.com
6390 NOT Nov 19 15:14:48.353006 (14716-15382) edge_gateway-getEdgeRequestLineValue: base64(mydomain.com/http/ccx1.mydomain.com/8082)

I have TCP/8082 open to the outside and tests using a browser appear to work.  I think my next step is to install a trusted cert on the Finesse server but I am not sure if that's going to fix the issue because the Finesse documentation always references Finesse over VPN. 

So the question is: should I try the cert or am I wasting my time without VPN?

Thanks,

Diego  

[Leonardo Santana]

Hi,

The doc says that:

If Unified CCX uses MRA, consider these points:

• The connection between the Cisco Finesse client and server is over a VPN, not over the MRA connection.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5/design/guide/uccx_b_solution-design-guide-125/uccx_b_solution-design-guide-125_chapter_010.html?bookSearch=true 

[Anupam_Dewedi · Accepted solution]

Sir, Finesse over VPN is in pipeline and is expected to be released as a feature in 12.5SU2 UCCX Version. 

For your scenario, installing certs won't help you. 

[tato386]

@Anupam_Dewedi, I imagine you meant to say "over *no* VPN" as current status is that it does need VPN.  Just to satisfy my curiosity I pulled FIPPA logs from UCCX and I clearly saw the UCCX server trying to connect back to the phone using the phone's NATed public IP which obviously won't work.

Thank you

[Anupam_Dewedi]

Correct