08-28-2014 04:23 AM - edited 03-14-2019 01:48 PM
I'm trying to find out if I can control the behaviour of the agent status when the Finesse client browser is shut/closed without the agent logging out.
I think the default behaviour os to set to Not Ready. Can I change this to Logged Out? We are using CCX v10.5.
Cheers
Oli
09-15-2014 03:43 AM
To confirm,
Finesse client in CCX 10.5 does not have a function to change the agent state on browser close/crash.
The agent will remained logged in and ready if this should happen.
08-03-2016 12:19 PM
Were you ever able to log an agent out if the browser is closed vs. "not ready"?
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