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I have a customer that is experiencing call termination after about 45 mins.
These are only external calls via VCS Control/Expressway. Sometimes the call may survive beyond 45 mins and terminate successfully, other times it will disconnect anywhere b...
Hi all,
I have some dial plan issues with Application dial rules for Jabber, abd for 88XX phones which I believe use the Application dial rules (not SIP Dial Rules).
1. If you have a cluster that spans mutliple countries, how can you specify some di...
We have a customer that will have a SQL database that they want Finesse to contact with a ANI to bring back certain account details?I guess I can use a screen pop gadget to use values from callvariables, then form a http request for the data, but can...
Hi all,I'm looking for some clarification on deploying CWMS in a hybrid configuration.This used to be achieved with Meetingplace server hosting the audio conference, but using Webex in the cloud for web conf.Is this still an option with CWMS? Meeting...
I'm trying to find out if I can control the behaviour of the agent status when the Finesse client browser is shut/closed without the agent logging out. I think the default behaviour os to set to Not Ready. Can I change this to Logged Out? We are usin...
Question in relation to this comment. I am trying to rebuild the SUB node of a 12.5 cluster. TAC initailly told me to delete the server from the server list in the GUI. I thought that perhaps I would not delete and just rebuild, but changed my mind a...
Hi Luise, I am currently trying to route calls from Cisco Jabber, via CMS to transcode the SIP to Microsoft AV, to an external S4B user. At present, I am getting no luck. The external S4B users are on a separate domain, its a completely different com...
Hi Chris, Just wondering if you had a solution for this issue as we are seeing this happen for a few users here also. Not all users are having the issue, but it tends to repeat for certain individuals. thanksOli
Hi,
We've recently put 8821s on CME and are getting the same issues.
The phones unregister often. This never used to happen with the older 7925 phones.
Did you resolve your issue?
Thanks
Oli
