About oliverpowell

oliverpowell · 05-08-2018

I have a customer that is experiencing call termination after about 45 mins. These are only external calls via VCS Control/Expressway. Sometimes the call may survive beyond 45 mins and terminate successfully, other times it will disconnect anywhere b...

oliverpowell · 06-20-2016

Hi all, I have some dial plan issues with Application dial rules for Jabber, abd for 88XX phones which I believe use the Application dial rules (not SIP Dial Rules). 1. If you have a cluster that spans mutliple countries, how can you specify some di...

oliverpowell · 03-18-2016

We have a customer that will have a SQL database that they want Finesse to contact with a ANI to bring back certain account details?I guess I can use a screen pop gadget to use values from callvariables, then form a http request for the data, but can...

oliverpowell · 09-15-2014

Hi all,I'm looking for some clarification on deploying CWMS in a hybrid configuration.This used to be achieved with Meetingplace server hosting the audio conference, but using Webex in the cloud for web conf.Is this still an option with CWMS? Meeting...

oliverpowell · 08-28-2014

I'm trying to find out if I can control the behaviour of the agent status when the Finesse client browser is shut/closed without the agent logging out. I think the default behaviour os to set to Not Ready. Can I change this to Logged Out? We are usin...

oliverpowell · 01-17-2025

Question in relation to this comment. I am trying to rebuild the SUB node of a 12.5 cluster. TAC initailly told me to delete the server from the server list in the GUI. I thought that perhaps I would not delete and just rebuild, but changed my mind a...

oliverpowell · 09-06-2022

Hi, Were you able to resolve this issue? I am having a similar problem. Packet capture shows 2 way communication but still no service. Thanks Oli

oliverpowell · 04-03-2020

Hi Luise, I am currently trying to route calls from Cisco Jabber, via CMS to transcode the SIP to Microsoft AV, to an external S4B user. At present, I am getting no luck. The external S4B users are on a separate domain, its a completely different com...

oliverpowell · 09-05-2019

Hi Chris, Just wondering if you had a solution for this issue as we are seeing this happen for a few users here also. Not all users are having the issue, but it tends to repeat for certain individuals. thanksOli

oliverpowell · 12-05-2018

Hi, We've recently put 8821s on CME and are getting the same issues. The phones unregister often. This never used to happen with the older 7925 phones. Did you resolve your issue? Thanks Oli

Member Since	‎09-16-2009 05:27 AM
Date Last Visited	‎03-06-2025 12:49 PM
Posts	88
Total Helpful Votes Received	10

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User Activity

VCS calls terminate with 481 Call/Transaction Does not Exist

Jabber/88XX Application Dial Rules

Finesse screen pop from SQL database

CWMS hybrid deployment

Finesse logout on disconnect

Re: Go to CCX Administration >>

Re: Cannot successfully test Exchange CAS connection in Unity

Re: Skype 4 Business call to Cisco Codec or Cisco Jabber - CMS drops the call

Re: Cisco Jabber Update Credentials Pop Up

Re: 8821 with CME loosing registration