Level 1
Level 1
Member since ‎09-16-2009

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  • 87 Posts
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  • 5 Helpful votes Given
  • 10 Helpful votes Received
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I have a customer that is experiencing call termination after about 45 mins. These are only external calls via VCS Control/Expressway. Sometimes the call may survive beyond 45 mins and terminate successfully, other times it will disconnect anywhere b...
Hi all, I have some dial plan issues with Application dial rules for Jabber, abd for 88XX phones which I believe use the Application dial rules (not SIP Dial Rules). 1. If you have a cluster that spans mutliple countries, how can you specify some di...
We have a customer that will have a SQL database that they want Finesse to contact with a ANI to bring back certain account details?I guess I can use a screen pop gadget to use values from callvariables, then form a http request for the data, but can...
Hi all,I'm looking for some clarification on deploying CWMS in a hybrid configuration.This used to be achieved with Meetingplace server hosting the audio conference, but using Webex in the cloud for web conf.Is this still an option with CWMS? Meeting...
I'm trying to find out if I can control the behaviour of the agent status when the Finesse client browser is shut/closed without the agent logging out. I think the default behaviour os to set to Not Ready. Can I change this to Logged Out? We are usin...
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Member Since ‎09-16-2009 05:27 AM
Date Last Visited ‎09-13-2023 02:35 AM
Posts 87
Total Helpful Votes Received 10
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