finesse non-gadget sample bosh connection disconnect

[wli6]

i am working on a web app based on finesse non-gadget sample, currently we find the bosh connection sometimes disconnected, the error messages is that "Invalid Session Id".

hopefully you can provide some clue about this error, thanks a lot.ewindgat dlender

[wli6]

Thanks for your reply.

Because we have a firewall between the Finesse server and client PC, so we want to know which ports we should open for the Bosh connections.

Thanks a lot.

[ewindgat]

If you are using UCC, there is documentation here...

Cisco Unified Contact Center Express Design Guide, Release 10.0(1) - Features [Cisco Unified Contact Center Express] - …

usually on ports... 7443/7071

[wli6]

Thanks ewindgat, we are not using UCCX but using UCCE, which ports we need to open for Bosh connection?

Thanks a lot.