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Hello, my customer has the following environment:CUCM 10.6.1UCCX 10.6.1.10000-39QM 10.5.1.3000The QM server is set to always recording for all UCCX agents.I have managed to get Finesse working with the RecordingControls 3rdpartygadget. This allows th...

I am using this report from the CCE Historical Transitional templates.  I have run into an issue where if the agent doesn't go into a Not Ready state during the interval then this report definition doesn't report on that interval and so the overall S...

Hi allI have modifies the WorkflowScreenPop example to add close buttons to the tabs that gets created when recieving a call.I can close the tabs now but whenever a new call fires, all the tabs return!I'm using .remove to close the tabs leaving me a ...

I've been trying to tweak the 10.5 WorkflowScreenPop example but not having much luck.The current behavior of the gadget is to create a tab based on the Window Name of the workflow screen pop.   This means that for all screenpops triggered by the sam...

Hi,I am trying to route calls after our courtesy callback to a post call script. I am able to run the post call script for normal inbound calls just fine, but callback calls fail when trying to route to the post call survey. Any help would be appreci...

Hi there, Is there any way Social Miner be able to send an automatic response to a facebook and twitter campaign? Our client is requesting us to configure in Social Miner application and  facebook and twitter campaigns an automated message when a mes...

Many thanks for the answer to the Registration Discussion. Now let's move on to Context Service Connect.Once again, using the sample Context Service Connect code as follows:    String hostname = null;     try     {         hostname = InetAddress.getL...

I am trying to figure out Context Service Registration. I have only used the sample registration code for Java so far. It seems that the only "thing" that I can register is an Application Type.What is an Application Type?The sample Java code uses an ...

Hi all,I´m trying to find out the longest wait to abandon in the Call_Type_Interval table.However, it seem to sum together the "DelayQAbandTime" on an interval instead of picking the MAX DelayQAbandTime.This makes the "Longest wait to abandon" being ...

I'm trying to create a report that has three columns and the third column indicates a percentage of total calls:This is the query I'm using:select customvariable5,          count(customvariable5) as calls,           round(cast(count(customvariable3) ...