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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

Creation of Repeat Incoming Caller report

I have created a report based on ANI for a customer who wants to understand whether a customer has called in more than once. However although I can run it properly and bring back data, however when I add in the DateTime field, it doesn't bring back a...

sarbarnes by Enthusiast
  • 1575 Views
  • 11 replies
  • 2 Helpful votes

Social Minor with UCCX

Hey guys,We have social miner 10.6.1 with UCCX 10.6.1 and would like to know how to group the predefined responses? It seems it doesn't matter on what order I place them, in the chat window they are place in random order.Also, by default in the custo...

Social Miner with CCX

Hey guys,We have social miner 10.6.1 with UCCX 10.6.1 and would like to know how to group the predefined responses? It seems it doesn't matter on what order I place them, in the chat window they are place in random order.Also, by default in the custo...

Finesse Gadget ICM ID

Hi,I am writing a gadget and inside the gadget there is a need to extract the ICM ID. For those, who are familiar with Cisco CTIOS Agent Desktop, I can get the ICM ID. Now is there an API that I can call to extract the ICM ID for the call.Thanks.

CUIC Scheduled Report Date Time Format in .CSV

Hi,If I export a report to excel manually (Export  > runs to file,  web page – save CSV ) Date Format is 16/06/2015  00:00:00 (  DD/MM/YYYY HH:MM:SS ) If I schedule it to save it to remote location as csv file the date format is different00:00.0  ( ...

RJ5 by Beginner
  • 1967 Views
  • 1 replies
  • 0 Helpful votes

Resolved! CORS Finesse

Hello,I has a problem with CORS. I' m using Finesse 10.5 and would like to communicate with other application which is on other domain. I try to use some work arounds but it still not works. I want to add headers like Access-Control-Allow-Origin but ...

Log the DTMF digits without Match.

There is a simple an native way to log the digits values when the customer goes for exit state max nomatch or nomatch interaction inside element ? Exist other way capture on log every digit input on VXML application?it possible some XML properties fo...

Resolved! Finesse embedded gadget fail over

Dears,I am using Cisco UCCX finesseI have embedded my application inside finesse as a gadget using gadget tag as <gadget>my primary ip </gadget>if finesse failed to reach the primary ip .I want to have a mechanism to switch to my secondary IPis there...

Resolved! API for RealTime & offline reports

Hi,We are planning to develop our own CCX wallboard and offline reports. Can you please suggest us what are the SDKs CCX provide for this?Does CUIC is sufficient for all kind of reports or we need to work on combinations like CUIC, CTI OS, CCX databa...

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