Finesse not dispalying the socialminer chat

[Aswin S]

socialminer is receiving chat request from end user but finesse agent desktop is not showing the initiated chat. Can someone please provide some suggestion to chat via finesse?

[Aswin S · Accepted solution]

This link solved my issue.

https://community.cisco.com/t5/collaboration-voice-and-video/integration-of-uccx-with-social-miner-chat/ta-p/3139858