Contact Center

I have a situation where at the end of the day, the agents log off, campaign closes down for the day to be reopened tomorrow. In the detailed dialler table there may be say 10 calls with a call status zone of p which is pending not called. The day th...

UCCE 10.5.Deleting an outbound dialer campaign, will all historical data (call activity, etc) associated with the campaign be deleted as well? 

Hi thereI confused with conectivity between devices in the UCCE solution, for example CUCM needs to have a CTI conectiviy with ICM, but why would the CUCM still the JTAPI?or in UCCE you would need PG´s to connect with all the peripherals in your solu...

UCCE 10.5Deleting a dialer campaign, will all historical data associated with campaign (call activity etc,) be deleted as well?

We've deployed below packaged contact center solution across two data centres (Side A and Side B)Deployment Type Packaged CCE: 2000 AgentsUnified CCE Version 11.6.1.0.23.39Hardware: Cisco UCS C240M4SX -- 2 UCS Box per Data centre We're planning to sh...

With more CCX agents working from home we are seeing issues that are typically network related.  Usually surrounding the agent status getting stuck or not updating at all.After reviewing plenty of logs it is usually determined to be a networking issu...

Our Supervisor Desktop user wants us to add two Agents in order to monitor when they are on line, but doesn't want these Agents receiving Team calls. They are just in Supervisor Desktop for monitoring purposes.Can I add Agents without using additiona...

Hi All,   We Have UCCX 8.5 HA. I have a problem when generate any agent report Oct 28-31 ( Agent Summary, Agent Detail, Login Logout ) from Historical Report.   Error : There were no report data view in the date range selected. Please select a differ...

I am in the process of updating a lab environment to match a customer's Production environment. The entire lab is up and active and everything is working as it should, except for Live Data. Looking in to the LiveData datasources,  both LD servers in ...

I think I've figured out how to compile CVP Java projects in Call Studio 12.5 using Java 1.8:1.In Studio 12.5, select the Window menu at the top and go to: Window > Preferences.2.In the left pane, expand Java, select "Installed JREs"3.In the "Install...

Good Day, As Im sure many of you have encountered, we have recently had to move much of our staff to home-based. To do that we are relying primarily on Jabber 12.5 softphones. I have a few of scenarios I am trying to clarify in regard to functionalit...

UCCE 11.6 Finesse 11.6.1.10000-30 In the past 2 days we have had issues with users going into  Not Ready - Call overlay. this has happened a couple times a day for no apparent reason.   It will happen to a group of users, and then they recover.   Whe...