Contact Center

I need to run the following stored procedure call in my scrip. This returns a string.   Select DISTINCT family from dbo.fx_site( '"+ID+"' ) where child_level=1 'dbo.fx_site' is a stored procedure. So if I do a 'Test' in DB Read step nothing gets retu...

Does somebody knows how to use (or if is posible)  a UCCX DSN inside a java step?No DN Read is being used, Database logic is scripted inside the java step.Thanks

To combat changes in the workplace due to the virus, we've been moving UCCX agents from on-campus hardphones to off-campus and jabber.  I've been removing their ipcc number from their phone, and assigning to their Jabber profile.  I've made sure that...

prezados, essa e a minha primeira vez aqui no forum. estou com o seguinte problema: o service desk da empresa onde o trabalho esta usando o jabber de Cisco, , o supervisor me informa sobre o problema de não conseguir ouvir os técnicos durante o atend...

Hello dears, I am trying to add historical reports to finesse interface. I've tested two options. 1st option: Created xml file with report permalink ,uploaded to UCCX 12.0 and added team desktop layout for supervisor under the Manage Team just for te...

Hi, We have a CUCM cluster 11.X and a UCCX (standalone) 11.XWe want to add an agent to UCCX, so on CUCM we give the user an IPCC extension and normally the user will show up as a resource. But not in this case.From the user view on UCCX I can see the...

Hi All, I am looking to report correctly on the highest answer wait time for incoming calls from CUIC Reporting.The current process is using the Termination Call Detail table with the values from NetQTime.The field name is defined as (Represents the ...

Client is using a 3rdParty reporting solution (Teleopti) to pull reports. The dip is pulling Talking reason codes - but I can't find a list of these RC so we can update the definitions. If talking should be a reason code of 0, or something else, are ...

Hi All   We are currently experimenting with adding remote Call Centre agents using Extended and Connect, but running into a problem after logging into Finesse.   Just wondering if anyone has encounter this before.   After logging into Finesse the EC...

Hello all,I'm newbie in UCCX Editor.I have a Stored procedure (SP) . That SP return int value (0 or 1 or 2). I want to get it to local variable in UCCX Editor. Then use if condition to check this local variable How can i do it ? Thanks all

Hi guys, just wondering what exactly the deployment type sets under the hood ? Does it set any specific system parameters that would not allow more agents than it was set on deployment type to be connected to the system simultaneously or something el...