Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
I have the below XML document in UCCX document management.<?xml version="1.0" encoding="UTF-8" standalone="yes"?><Numbers><DNIS>6022</DNIS><DNIS>6023</DNIS><DNIS>6024</DNIS><DNIS>6025</DNIS></Numbers>When anyone call the UCCX application, script shou...
Hi,Anyone having experience in Value List Query in CUIC reports? Need helpI would like to create new Value in CUIC. For that I need to fetch value from UCCX DB (Script) and pass it to created Value in CUIC report and end users can Run reports by sele...
I would like to display the Caller Name and Caller Number to all Finesse agents attending calls, but not sure on what are the steps I need to include and how to get the caller name and number information inside script. Please help me on this.
What is the purpose of Avatar in Cisco Directory connector config?Is that mandatory to configure while configuring Directory connector with WebEx control Hub?
Thanks Roger. Based on the video, I made some changes in my XML file and xpath, finally I got my required output. Modified XML:<Numbers><DNIS ID = "6022"><Number>6022</Number></DNIS><DNIS ID = "6023"><Number>6023</Number></DNIS><DNIS ID = "6024"><Num...
Yes Roger. I saw many examples, but using those examples, either returning Null value to my variable in Script or Java Exceptions error while running Reactive debug. I know this is a very simple and basic thing to identify xpath, but somewhere I am m...
Thought of using Translation pattern as callFWD and mask the CTI RP number. Not sure how it will work.DN --> callFWD to TP --> TP mask to CTI RP number
Jonathan referred blog Java thread worked for displaying Caller ID and Caller Name (CName depends on Carrier) in Finesse Agent desktop for PSTN calls.Local organization calls also display the Name and Number in Finesse Agent desktop.Thanks.
I would like to know steps to enable calling On-Prem Jabber application from WebEx app (Hybrid model). Please let me know the procedure to make this calling happen in our environment.