Finesse Randomly Kicks Agents Out

[sepelletier]

Recently upgraded to Finesse v10.6(1) Call Manager 10.5.2.15900-8 UCCX 10.6.1.11002-15 IM&P 10.5.2.24900-8

Randomly all the Agents in the call center will get kicked out of Finessse at the same time, then Finesse has to time out before they can log back in.  Occasionally all but maybe 3 Agents get kicked out.  I have a TAC case open and waiting to hear back from them, not sure where to start on this, any thoughts?

Thanks

[jeremiah.rutherford@dimensiond]

Did you ever find a resolution to this issue?  I am not sure if it’s the workstation or the server.

[sepelletier]

No solution yet but I can tell you what we have found.  The BOSH Connection was timing out the Agents would drop and failover to the subscriber.  TAC's solution, rebuild the publisher which I am in the process of doing.