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A department with 10 users/phones would like the ability to, only on Mondays, be able to decide to answer the call or have it forward to one user in the department. The users have direct numbers and voice mail.
Monday, user A's phone rings the use...
Recently we have one Agent that is experiencing an issue, if they are on a call the wrap-up code drop down appears but, when the Agent clicks on any other window the wrap-up drop down selection disappears from the browser. Chrome has the same issue,...
Recently upgraded to Finesse v10.6(1) Call Manager 10.5.2.15900-8 UCCX 10.6.1.11002-15 IM&P 10.5.2.24900-8 Randomly all the Agents in the call center will get kicked out of Finessse at the same time, then Finesse has to time out before they can log b...
Had the same issue with one Agent. Agent logged out of Jabber, In cucm under end user configuration, unchecked saved and rechecked saved, and Agent logged in user status was Available and able to change the status. Home ClusterEnable User for Unifi...
That sounds like a great solution but as I was creating the hunt pilot it dawned on me that cucm wouldn't let me because a dn already exists with that number, unless I have missed something. Thank You
ACD calls, they do not receive direct calls, all Agents have the same browser and settings on virtual devices, there have been no changes to the image
. We have always had wrap-up codes but just recently started using them last week.
I attached ...
No solution yet but I can tell you what we have found. The BOSH Connection was timing out the Agents would drop and failover to the subscriber. TAC's solution, rebuild the publisher which I am in the process of doing.
