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sepelletier
‎08-19-2019
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Member since ‎05-19-2009
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Re: Jabber - User Offline, Unable to change Status

Created by in Collaboration Applications
08-15-2019
08-15-2019
Had the same issue with one Agent. Agent logged out of Jabber, In cucm under end user configuration,...

Re: Call Forwarding Request

Created by in IP Telephony and Phones
04-13-2018
04-13-2018
That sounds like a great solution but as I was creating the hunt pilot it dawned on me that cucm wou...

Call Forwarding Request

Created by in IP Telephony and Phones
04-12-2018
04-12-2018
A department with 10 users/phones would like the ability to, only on Mondays, be able to decide to a...

Re: Finesse Wrap-up Codes Drop Down Disappear

Created by in Contact Center
03-07-2018
03-07-2018
ACD calls, they do not receive direct calls, all Agents have the same browser and settings on virtua...

Finesse Wrap-up Codes Drop Down Disappear

Created by in Contact Center
03-07-2018
03-07-2018
Recently we have one Agent that is experiencing an issue, if they are on a call the wrap-up code dro...

Re: Finesse Randomly Kicks Agents Out

Created by in Contact Center
12-12-2017
12-12-2017
No solution yet but I can tell you what we have found. The BOSH Connection was timing out the Agents...

Finesse Randomly Kicks Agents Out

Created by in Contact Center
10-02-2017
10-02-2017
Recently upgraded to Finesse v10.6(1) Call Manager 10.5.2.15900-8 UCCX 10.6.1.11002-15 IM&P 10.5.2.2...

When in island mode are there

Created by in Contact Center
11-20-2016
11-20-2016
When in island mode are there services that are impacted? Moh, Extension Mobility, QM recordings? Th...

Thank you!

Created by in Networking Documents
05-03-2016
05-03-2016
Thank you!

Pick up the handset dial 7402

Created by in Other Collaboration Subjects
01-27-2015
01-27-2015
Pick up the handset dial 7402 to turn the MWI off.Pick up the handset dial 7401 to turn the MWI on.

Cisco UCCX Historical Reports Printing Issue

Created by in Contact Center
11-14-2013
11-14-2013
After a new installation of CUCCX Historical Reports 8.5 when the manager tries to print a report it...

Unity Connection - empty deleted items folder

Created by in IP Telephony and Phones
09-26-2013
09-26-2013
We are running 8.6 and have the same issue. Anyone know if this has been fixed? We really do not wan...
Public Statistics
Date Registered ‎05-19-2009 09:14 AM
Date Last Visited ‎08-19-2019 05:25 AM
Total Messages Posted 11
Helpful Votes Given To