New install of UCCX Premium. Editor installed without issue but can't browse the Repository. I have uninstalled and reinstalled (Run As Administrator). I have rebooted the server, added folders and scripts via the app admin but can't browse the re...
Forum Posts
Hi everybody !I want upload custom java va class in to system. I do step by step.Step 1: Complie java file to class file: javac SBDUtils.javaStep 2 : Build jar file: jar cf SBDUtils.jar SBDUtils.classStep 3 : Upload jar file to menu Applications/Docu...
Hi All We are migrating from CAD to Finesse and our UCCX environment is 10.6(1). While checking the functionality on our test environment, we are not able to see "Not Ready - Supervisor Initiated" reason code when supervisor forcefully making any a...
Is there any tool to pull all logs at once (CVP, router, pim, jgw, ctisvr etc) ?
Will this Standard Upgrade require regeneration of certificates?What is the post upgrade impact to agents/supervisors? Has anyone encountered any pre- or post-installation problems? thank you.j
Resolved! CUIC 11 Outbound Report
We are getting ready to upgrade to 11 and I am wondering if the CUIC report for Outbound Campaign gives text for the call result or is it still the super-secret codes that have to be converted? John B
Hi Supervisor logged to Web CCEAdmin on distributor and attempt change agent-skills On ROGGER 14:31:23:020 ra-dba DBAgent connection received from: sv@cc.mycompany.local, on: IPCC-DAWS1 LastUpdateKey: 8311434712015.0, Action: 0. 14:31:23:020 ra-dba...
Hi guys,I never implemented something like that, not even in English. I read about it, and I understand that what I need is Text-To-Speech, and I'm not sure yet, so I came to ask.Anyway, what I need to implement is that an IVR will read full numbers,...
Hello, anyone have a recommendation for Video based training for UCCE? The only one I am finding with a web search is videobootcamp.com. Trying to compare theirs with something else before I make a purchase. Thanks in advance! All replies rated...
Dear All,How do I restrict supervisors’ privileges in UCCX?For example, I do not want supervisors to listen to agent’s call and not to barge into agent’s call.Please assistance me with this.Thank you in advanceRegards,Syed
UCCE 11.5 Compatibility - ICM script coded in 11.5 will work in ICM 9.0 ? Is the script reverse / backward compatible. I got the errro - parsing of the current import file failed. Aborting import when icm 11.5 script imported to ucce 9.0. Is i...
Resolved! Changes to Desktop Workflow Admin
Hello All, UCCX: 10.6.1.11001-31 I need to add some new Reson Codes into Cisco Desktop Workflow Admin, and was wondering if these should wait to be added during afterhours. Or if changes can be safely made while the Callcenter is open and taking call...
Currently running UCCX 10.6. In our current Help Desk script, all calls are routed to a single CSQ.I am adding a second VIP CSQ that would route specific extensions (4-digit) to it and would be handled by a different team of agents, while still utili...
Hi all, does anyone have installed uccx 11.6 in production. what is your experiance?i have CCX 11.5.1SU1 in production and am hitting the below bugCSCve59882 : UCCX: Last Agent 'Not Ready' State Is Set By Finesse Server When Agent Goes Off-Hookthis i...
HiI have issue with outbound campaign. It was calling after work hours. It's agent Based campaign - Transfer to agent. We have declared work hours on script. wokr hours 9-20:55, after this it always goes this way:This "IF" always exit 0. So it's alwa...
