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Resolved! Jabber Agent Login UCCX 10.6.1

UCCX 10.6.1 CUPS 10.5.2 CUCM 10.5.2 Is it possible to have agents login to CAD with only Jabber (v11.6.2)as their phone client? Obviously we are trying to avoid licensing issues with the desktop phones and CIPC. I've tried unsuccessfully logging...

Outbound Campaign Query Rule

Hello, we are having trouble finding if there is possible to load a contact list with more than 400 records for the query rule to process. We are not able to get a straight answer from Cisco about this, we need to load lists with more than 3000 recor...

SG 200-08 firmware

Hello, Following the firmware update, the redemararge switch, all led flashes, unable to connect to the switch thank you

UCCE 11.6, Finesse 11.6, CUIC 11.6 available now on CCO

No release notes yet. No compatibility matrix info yet. Pushing the envelope - I am upgrading my lab. Regards,Geoff

Resolved! UCCX: unable to call another script

I’m trying a simple test. What I’d like to do is call the trigger for script IT-test (1019995), it plays a welcome prompt, then there is a Place Call Step to 1019990 (trigger for script Callback-test). Another prompt is played in this second script...

Navigation error while trying to log in my account

Hi everyone! it's been a long time since the last time I log in, but now i'm trying to but it just shows an error message either in my cisco account and pearson vue.

want to upgrade UCCX due to bugs

My UCCX happen to encounter CSCvc91728 . I want to upgrade to upper version.anything should I aware of before upgrading?

Resolved! CCX v9.1 Resource Reports

How can I dump a report of all Resources, with their assigned skills, and their competence levels?

Not able to open configuration manager

Hi All,Not able to open the configuration Manager . Shows the following error message:- "(-9934) unable to initialize the real-time feed for instance apcc.Unable to proceed until the real-time can be established. The feed may be inactive or you may n...

Set Parameter in Unified Contact Center Express

Where can I set the enterprise parameter "HTTPS Ciphers" to "All Supported EC and RSA Ciphers" as shown on the CSR generation site of UCCX ?

UCCX 11.5 Predictive Dialer - Pass campaign info to Agent

I'm working with a client to setup outbound campaigns for a few of their business units. They load names, phone numbers, customer account numbers into the campaign. If a user answers, I'm transferring the call to an agent. I'd like to send the custom...

UCCX 7.01 Partial Service Prompt Manager

Why would Prompt Manager be in partial service?

Resolved! Outbound dialer / Campaign question

These are probably stupid questions, but I have no experience with it so... I have UCCX 10.6 with a premium license. I see that preview outbound dialer is enabled so I assume that I can configure my UCCX to make outbound campaign calls as is without...

Resolved! Adding a trigger to a directory number that already exists

We have a NGN# in Greece and when this is called to goes to an already configured number, however the contact supervisor wants to point this Greek NGN# to a Greek speaking user which has an ordinary extension already configured. So if I were to add t...

Resolved! UCCX 11.5 | LDAP user unable to login but local user can.

Hi folks, Am new to UCCX environment. I have fresh installed UCCX and CUCM 11.5, both OS are on latest SU's. I have observed agent login problem. Problem is LDAP user is unable to login to Cisco Finesse and prompts Invalid user and Password BUT am ...

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Forum Posts

Resolved! Jabber Agent Login UCCX 10.6.1

Outbound Campaign Query Rule

SG 200-08 firmware

UCCE 11.6, Finesse 11.6, CUIC 11.6 available now on CCO

Resolved! UCCX: unable to call another script

Navigation error while trying to log in my account

want to upgrade UCCX due to bugs

Resolved! CCX v9.1 Resource Reports

Not able to open configuration manager

Set Parameter in Unified Contact Center Express

UCCX 11.5 Predictive Dialer - Pass campaign info to Agent

UCCX 7.01 Partial Service Prompt Manager

Resolved! Outbound dialer / Campaign question

Resolved! Adding a trigger to a directory number that already exists

Resolved! UCCX 11.5 | LDAP user unable to login but local user can.

CuicLiveDataConfigTask alert in AW page. Live data not showing on CUIC

Can't use attributes from Tasks API in Flow Designer

UCCX 12.5 Unexpected Shutdown

Set Wrap up Time for Warm Transfers in UCCX

Cisco Community Enhancements

Webex contact center analyser report to find calls hitting options

Print a list of users in ECE 12.6.1.3

"FAULT" and "LOST" as Task Treatment

How to set CED node to collect a certain number of digits

Wall Boards and Contact Centre Manager