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finesse screen pop

mightyking
Level 6
Level 6

Hello Everyone,

I am having trouble displaying a Pop Up  page within the Finesse agent desktop. I downloaded the ScreenPopSampleGadget-Finesse-10.6.1-v1.0 and uploaded the following 3 files into the UCCX server using the 3rdpartygadget account.

ScreenPop.css

ScreenPop.js

ScreenPop.xml

 

Attached is what I get when a call is answered. I am supposed to be able to open an internal page.  

 

Anyone experienced the same issue?

 

Version: 10.6.1.11001-31

 

Thanks,

 

Mk

 

15 Replies 15

I changed the URL from Cisco.com to our internal URL and here're the new logs.

 

Thanks,

 

MK