Finesse switches over from A to B

[amith80kumar]

Hello

We are running Cisco UCCE cluster with Finesse 11.0 deployment. We are seeing constantly Finesse switching over from A to B side. The agent sees the error "Lost connection to <server> please wait for a reachable finesse server to be found" in RED background and font.

This is happening atleast 3 time everyday at various intervals.

Can you please help look at what could be causing the server to become unavailable for the clients.

Thanks
Amith Kumar

[bill.king1]

Hi, I think you need to clarify/confirm what is actually happening.

Is it that the agents are losing their connectivity from Finesse A (for example) every few hours and they are failing over to Finesse B, which could point to connectivity type issues between the offices and your data centers.

OR is it that the Finesse server itself is having an issue and A is going down/not available.

OR are both Finesse going out of service where this could be more of a PG type issue.

Basically, first thing you should check is when this issue happens does it impact all users, only certain ones, only certain locations, do they lose all applications or only Finesse, etc., and that will help point you in the right direction.