Hello experts,I wanted to know if there is an customer requirements gathering document from cisco or a partner that I could refer to while creating my own questionnaire for uccx deployment. I need to know if I am covering all bases as I will be quizz...
Forum Posts
Dear Team, Currently, we are running UCCX 12.5.x and due to some features limitations planning to Implement PCCE 2K 12.5. x. The customer will continue UCCX and a new Process will be added to the PCCE setup. But customers want to use UCCX CUCM for PC...
I installed ECE 12.5 setup (Web server on 1 VM & remaining in other VM) as Collocated Deployment. Installation is completed successful on all the 4 VM (Side A & B). I started the configuration on webserver but i unable to find Integration under parti...
Resolved! Find application that uses a script
Hi, Currently we use uccx 11.6.2 to create applications, (we have more than 400) and at the same time we use UCCX Editor to edit scripts that are sometimes reused in various applications.The question is, is there a way to quickly see which applicati...
Resolved! PCCE 12.5 API agent query by user name
I have been unable to locate a good example of how to query an agent in PCCE 12.5 by the agent username. I found the developer guide that is mostly the same across versions, but I have had no success. Here is what I have tried.https://<PCCE-AW>/unifi...
Hi, How can I edit the script params "sRedirect_Num" to another number instead of 1111, I should use PUT function but where I should type the edit
Resolved! UCCX & CUIC Report Customisation
The answer to this will probably be no, but though I'd double check with the community or see if someone has some answers. We're running UCCX 12.0 with its in built CUIC, the CSQ All Fields Report provides us with all the information we require to sh...
Resize option that you have on a regular UCCX gadgets, is there a way to have that for the 3rd party gadget?
Hi,I have a question regarding ECE on finesse gadget. If we're using lite agent on the browser, we can redirect to specifc page using url like thesse:https://10.254.173.24/system/web/apps/liteagent/#activity/658228https://10.254.173.24/system/web/app...
Hello Team, I would like to know if there is any step to archive email notification from Finesse desktop.Like if any queue or team hits the threshold level and at same time sent email to respective supervisor and inform them so many calls are waitin...
Hello,One of my customers is facing an issue regarding working from home and connection to the finesse through VPN.The issue is that sometimes when a call arrives to the agent, he tries to answer it and the call immediately drop.. this is happening r...
22191 – VLAN configuration commands - Ver 7.1 All of the VLAN commands do NOT appear when using the following prompt sw1(config-vlan)#? VLAN configuration commands: Only the following commands appear exit Apply changes, bump revision number, an...
Hi Community, we have strange bugs on our system.we are using UCCX System version: 12.5.1.10000-31some agent experiencing sudden Ready, they are on another task even not on their desk. the issue are like this1. agent change to not ready2. somehow, st...
How would we queue directly to an agent in UCCX 11.5 rather than use a transfer step when callers enter an extension?
We had an agent report issues with receiving transferred calls or when transferring them from Finesse to someone else internally. She said at the time of transfer that it would kick her out of Finesse causing her to have to log back into it. I ran ...
