Finesse with Workforce Optimization Quality Management

[vladpetra]

Greetings,

We are upgrading our client from UCCX version 9 to version 11.6. The system includes a QM server for recording.

In version 9, Agents are updating metadata and tagging the recordings through CAD, by clicking a task button.

I am trying to make something similar on Finesse. I am working with Chrome as the Agent browser.

I've created a button which executes javascript AJAX post command with metadata to QM.

Unfortunately, I am receiving an error:

Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource.

Can anyone advise if they had to work with Finesse and QM and sending metadata?

Thanks in advance,

Vladislav

[ausjustin]

Hi

How did you fixed your issue ?

i am not sure my issue same as yours , i had uccx 11.5 and AQM 11.5

try to configure recording control gadget , certificate installed , but it pop up this error message

The web page at https://<AQM Server>/cwfo/gadgets/recordingcontrols.html?sender_id=Justin&peripheral_id=1 might be temporarily down or it may have moved permanently to a new web address.

can you share your gadget with me  ?

[Erik Peterson]

Why not just use the function built in via Recording Controls gadget for QM?  https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_11_5/refer…   Note that you may need to get a signed certificate uploaded on the QM server for its Jetty process, too.

[vladpetra]

Unfortunately, when using RecordingControlsGadgetFinesse-10.0.1, I am receiving an error 401.

Do you know maybe where can I find logs on QM server related to web access or web requests?