Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

Resolved! Supervised Teams getUsers object

Being ever so the bumbling one, I am staggering my way through once again.  I am trying to retrieve the list of users for a supervisor gadget.  I have retrieved the array of  teams and know trying to pull the list of users for those teams.  Does anyo...

gpworld by Beginner
  • 1015 Views
  • 7 replies
  • 0 Helpful votes

UCCX Wallboard Linux?

Has anyone been able to connect to the UCCX wallboard tables (RtCSQsSummary and RtICDStatistics) using a Linux based system?  I'm kinda partial to Ubuntu but any version would help.   I can find many attempts online but none that have been successful...

dwfinnegan by Enthusiast
  • 836 Views
  • 1 replies
  • 0 Helpful votes

Resolved! CUIC inbound report customization

Hi guysLast week I have received a request to customize a inbound cuic report. The customer would like to has merge of report from Agent Summary Report + abandon report by interval of time range and by agent.So it is too difficult to me and I would l...

dsobrinho by Engager
  • 3831 Views
  • 11 replies
  • 1 Helpful votes

CVP Reports - Duplicate Records in CUIC

Dear members, It's a UCCE Environment with CVP 10.5I'm facing the following bug CSCux71642. I already tried the workaround and restarted the CVP Reporting Server but with no luck.Any advice?Your help is highly appreciated. Thank you in advance.

lanou by Enthusiast
  • 280 Views
  • 1 replies
  • 0 Helpful votes

Resolved! 11.6 UCCE

With the release of 11.6 UCCE, is the "CTI Server Message Reference Guide (Protocol Version 20)"  the latest and most up to date message guide? If not when is a new guide expected?ThanksMatt

Max Phonebook Records = 1500/agent. Can our custom gadget load multiple phonebooks?

Hi All,The Finesse phone book allows the agent to view a maximum of 1500 records. However, I have a customer that has 3500+ records that they need to show. We are now building a phone book, but I wanted to know if it's permissible, from the Cisco per...

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