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Finnesse Agent can see all queues on there queue stats

Finnesse Agent can see all queues on there queue stats - they are not a Supervisor but agent 

Running latest version of Finnesse 

Tried Different Browsers 

Cleared cache on users PC 

Tried rebuilding user 

Cannot work out why this is happening - only 1 user affected using same url as working users 

4 Replies 4

Have is the team settings?

there are 2 things that affect which csq the agent can see

  • the agent has to have the skill / csq
  • The csq is selected on the team

which version of ccx are you running? 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Thomas G. J.

12.5.1.11002-481 (su2-ES04) is the Finesse Version 

 

 

As you can see Agent can see multiple versions of call queues