07-22-2024 08:45 AM
Finnesse Agent can see all queues on there queue stats - they are not a Supervisor but agent
Running latest version of Finnesse
Tried Different Browsers
Cleared cache on users PC
Tried rebuilding user
Cannot work out why this is happening - only 1 user affected using same url as working users
07-23-2024 01:09 AM
Have is the team settings?
there are 2 things that affect which csq the agent can see
which version of ccx are you running?
07-23-2024 08:08 AM
12.5.1.11002-481 (su2-ES04) is the Finesse Version
07-23-2024 08:11 AM
As you can see Agent can see multiple versions of call queues
07-23-2024 08:12 AM
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