I have a customer that wants a more user friendly way to amend settings such as moving agents into different teams, changing hours of operation, emergency prompts etc. They would want a browser app where they can change fields and in the background, this will change the script. Is there any information available about how to do this?
I have had great success with the CCX API. I am still new to putting a web front end on this but have had a text based app and windows GUI app work perfectly to do a few of these items.
What language will you be using?
Have you used PostMan before?
Check this out for API info. It has links to further API info
I would suggest Python as your language.
If you want a quick proof of concept for maybe a single setting you can use tkinter to get a simple GUI running.
If you you want to dive into a web front end you will want to explore Flask.
Get a copy of PostMan to do some testing outside of Python and use the sample code it generates to speed you along.
You can can find a lot of resources online but I find a couple real books helpful for foundations.
You can find links from the below link for the API. I would try PostMan for some testing and learning the process. I have been able to simplify several CCX settings with a text based and Windows GUI based app written in python.
What language will you you be using?
Hope this helps